Shelly A.
Better Customer Service Rep
UPDATED review: contacted by Julie from Bubbly Belle - explained my issue - she will be sending out 2 replacement bombs for the 2 that were smashed along with a couple of replacement premium rings. Glad to see there are staff working here that care about the customers. ORIGINAL REVIEW: Bought 2 bombs, paid an additional $7.95 for shipping. When they finally arrived 15 days after they charged my credit card, my bonus ring said $15, cute but a very cheap ring. Started to unwrap one bomb for my bath, it crumbled into dust. Dusted it off the vanity and Tossed in the tub. Not much smell, but my skin felt nice. Same thing with the second bomb. Rings are good for a couple wearings, then they turn your finger brownish green. Decided to give them the benefit of the doubt and ordered 2 more bombs, again paying $7.95 shipping. My card charged the very next morning. Kept checking the website for tracking, but the FedEx tracking number they provided had no information. Finally after 14 days they arrived. At least this time they were solid. Bonus ring and first bomb ring are identical ugly pink and white starburst or something. Emailed customer service about the shipping time. Got a short email back that essentially said they send them when they send them. Not happy with them and wouldn't buy anymore from them. Bath bombs my 3 year old niece got from the dollar store work about the same.
Response from Bubbly BelleNov 24, 2019
Hi Shelly I deeply apologize for your recent experience. Please reach out to me directly and I will take care of you immediately. [email protected] Best, Julie


