BSN SPORTSReviews of bsnsports.com

Truly terrible company. I needed to correct an order, while our team shop was still open, and they refused to help me. There is no way they were printing/processing anything yet so they refused for the sake of refusing. Told me they are short staff and back logged as if that is MY problem. As I've done some more research, it appears this is a common problem. I can't believe they are still in business. Shame on you guys! UPDATE: I received a call back from a supervisor who acknowledged that I attempted to make contact while our team store was still open. She was adamant that they were unable to simply correct my order, which is truly frustrating, but she did provide a refund which was better than nothing. Updating to 2 stars for the follow up/refund.

The first time I ordered from this company was 2 years ago, I bought team shoes and a full warm up set. I didn’t get my order because of COVID apparently, the coach reordered the items for the next year. This year we ordered a boys basketball size small hoodie. There was no options to order girls basketball items because they had their own team store. After about 6 weeks of waiting for a screen print hoodie we ended up with a medium lady jackets hoodie. Do these people even try to get orders right so maybe after my sons senior year is over, maybe we might get the right thing.

I spoke with a customer service agent about an item that was sent in the wrong color. They quickly took care of the issue by picture verification and sent a refund confirmation. However, one of the other items that I purchased was such poor quality that I could literally see through the shirt, and I requested a refund on that as well because of the absolute poor quality. They denied it because they said that the descriptions are clearly written out and that it was screen-printed with a specific logo so they can't do anything about it. I asked the agent to pass my number on to her supervisor so I could let them know about the horrible quality. She couldn't transfer me because the agents work from home but said she would send the request in. I NEVER got a phone call back. So, my interpretation of this is that they know they sell horrible products and don't want to do anything besides scam people out of their hard-earned money for their overpriced trash - I mean products.

Horrible to work with custom service. They refused to change my shipping address had to ask 5 different times and it still is not changed.

poor quality , iron on crap . I contact them and even though i chose an option that was giving to me for the sweatshirt not a custom they tell me I can’t return or get a refund. I tell them it is a defect they ask me for a picture and never respond

Horrible customer service. Do not always tell you online that items are backordered, and repeatedly give you unrealistic shipping dates. Only when you call do you find out how long it will ACTUALLY take to get your items, and the guy answering the phone is a d-hole.

Two years in a row now I have ordered clothes to support our kids college football program. Both years it took 10 to 12 weeks to get the orders. This year I tried to call and cancel and they wouldnt do it but did offer a 50% discount. They still have not processed the orders 10 weeks later and cannot give me a day when they will be sent. Will never use them again.

Did not receive full order. this happens frequently so double check your order when it arrives. Better yet use a reliable company to provide your sports needs.