BSI Financial ServicesReviews of bsifinancial.com

BSI recently acquired my mortgage, and my first interaction was awful. I called with a question about the transition of my auto pay and the person was rude and clearly had no interest in actually helping me or making any kind of positive impression. They were condescending and rude. And, as I found out two days later, what they told me wasn't even correct. I was able to fix the issue myself. Website works easily enough, so hopefully I never need to interact with your personnel again. I'm an investor and there are many extraordinary companies doing customer service really well these days- I've no interest in being treated the way I was on this call.

Horrible company! Stay far far away! This is one of those companies that you hear about that try to steal your house out from under you. Don’t make the mistake I did! In my opinion, they should NOT be allowed to do business.

Ok so this mortgage company is awful to work with. Every single year it takes about 5 or 6 times to send them my insurance verification. I just do not understand how they cannot do basic things. I just got off the phone with a representative from BSI and I could not understand most of what she said because she had a very strong accent. I work for an airline, I speak with people from all over the world and I can usually understand what they are saying but not that rep at BSI. Working with BSI is very frustrating and time-consuming.

Terrible company. I escrow for payment of my taxes. BSI took my money out of my account but didn’t pay the taxes on time. When they did attempt to pay them they paid short of the total owed. Now they will not rectify the issue and refuse to fix the delinquency

If I could give 0 stars I would. This company is unreachable, unprofessional and unreliable. I had a mortgage with BSI for 3 years and sold my home on Sept 27th 2023. We are here in last week of February 2024 and I have not received 1098/1099-s.I have caller probably 50x in 5 months and each call is we cannot give you information since you no longer own home, but will escalate this issue to see how we can get you your forms. 5 MONTHS still nothing. Today I called in midday and encountered a rude gentleman named Jonathan. he told me I would get a call back it would be escalated for the 100th time. at 640pm tonight I called back because I didn't receive and email. Jonathan. answered again " didn't I already speak to you today" he was very snarky and unprofessional. I asked for his full name and he laughed and said "oh no I won't be giving you any of that" "please hold while I transfer to a managers voicemail". He HUNG UP!!! I called back and got a lovely lady Elizabeth. She was kind, patient, professional and guess what? She got the information I needed!! Thank you Elizabeth.

Paid our insurance company late every single time so we were always getting nasty messages from progressive. Then when we sold the house BSI only generates letters once a month and won't generate one early if needed. Then they called me to big me to buy the new house with them and wouldn't let me off the phone! Stay away of you can!

The worst part of my month is dealing with BSI. They misallocate funds several times a year and getting it rectified means emailing several times (you'll never get a response) or calling "customer care" -- who could clearly not care less. I put extra money to principal on 10/21 which they promptly misallocated and didn't get it rectified until 11/10 -- and it took SIX different communications, email and phone, to finally get it fixed with someone they'd clearly bred with a snapping turtle for the purpose of making interactions as hellish as possible. Our loan was sold to them -- I would NEVER choose them -- and I end almost every interaction with them asking for them to sell our loan to someplace else. Never thought I'd actively hate an organization, but they make my chest seize up I hate them so much.

I spoke with a representative from the company about having our PMI removed. They told me I need to have an appraisal done and submit it to them. This was all on a recorded line. I submitted the appraisal (cost me $400) and did not hear back for over a month. I contacted them for an update and was told that they were bought by Fannie Mae and their new policy is that they only accept appraisals initiated by them. That I have to start the process over again and pay for their appraisal. I was in contact with Jonathon Casiano who said he would submit my case for review since their employee told me to pay for my own appraisal. Surprise, I had to contact Jonathon a month after not hearing back and he is sorry but Fannie Mae will not honor my appraisal that they told me I had to have done. BEWARE OF BSI FINANCIAL! FANNIE MAE IS THE WORST!