JUAN FELIPE C.
He has to be improved
Unfortunately, my bed is not working properly since I got it. I was planning to buy these mattresses for a hotel. That’s why I bought it to test it out. The sensor for my quality of sleep doesn’t work and he’s not reporting properly. The alarm doesn’t wake me up.
Response from Bryte BedsSep 25, 2025
Hi Felipe, Thank you so much for taking the time to share your review. We truly appreciate your input and the opportunity to address your concerns. As we have communicated via our support channel with you, the sleep data issues are related to a weak WiFi signal. Because the sleep data relies on WiFi to deliver accurate information, improving the connection should help resolve what you’re seeing. Regarding the silent Wake Assist, we understand it can feel a little subtle for some, but we’ve confirmed remotely that it is performing as expected. We’d love to continue supporting you directly. Please feel free to reply to our support email so we can work together on making sure everything is working well for you.