brylanehomeReviews of brylanehome.com

I ordered cafe curtains and received a 4ft lit Christmas tree! Hauled the VERY heavy package into my home…….bought packing tape to retape the box for return …….hauled the VERY heavy package for return shipping to Brylane Home ……spoke with customer service 4 times and was always assured I would receive a FULL refund for something I DID NOT order. Brylane returned item cost, but NOT shipping and handling charges. So ……. I have no curtains and have paid $12.00 for a Christmas tree I never ordered!

Although I was pleased with the product (a comforter), I only purchased it from Brylane as the website stated I would receive a rebate for the shipping charges. After waiting over 2 weeks, I called, & found out I could only have the &14.98 shipping charge APPLIED TO MY NEXT PURCHASE. This is NOT a rebate, was (intentionally?) misleading, & I will make no further purchases from this company.

When reading the item description of a product on their website, under the "Shipping & Returns" tab, it only stated that there would be $6 delivery fee. Unbeknownst to me, the $6 fee was ON TOP of their $30 shipping. They told me that the $6 was an extra fee for the item being "Heavy". I was surprised that a pop-up Christmas tree would be considered heavy. The website's description made ZERO mention of this collapsible/pop-up Christmas tree being overweight. Luckily, I never opened the box because I was waiting for a rep to give me a straight answer about the refund/return process. In the end, I have to return it, and pay for the shipping, BOTH WAYS. STAY AWAY from this company. They are very deceitful, their website is misleading, and the customer service is poor, even for the standards, nowadays.

I bought a multi color led light tree, they sent a poinsettia tree. Called costumer service and they gave a credit for shipping and a 20% discount for their fault but I had to ship back the wrong tree on my dime. The tree cost 112.00 dollars the least expense UPS....122.00. DO NOT BUY FOR THIS WEBSITE!

Ordered bamboo curtains but we received the wrong color. We had to jump through hoops and have multiple phone calls to return them because theyre a "heavy item" We were told on the phone we had to pay return shipping but they would reimburse us. We shipped through ups, confirmed they received the return, and gave them amount it cost for return shipping so they could reimburse us. The first lady was very rude when we explained that we were calling to get reimbursed for the return shipping + item + original shipping. she kept repeating about the original shipping cost + item cost only. We were transferred to a busy line so we hung up to try again. Eventually we were transferred to someone helpful and we even got this lady on the phone to say they'd reimburse us the total amount they originally promised. It's been weeks and what we got credited back to our CC was less than what the original item+shipping cost... now we are working with our CC company to get the full refund of item + all the shipping costs. Nightmare!

I purchased and paid for a Christmas tree with a delivery date of November 13th, as indicated on the Brylanehome website. However, when I checked on the status of the order on November 14th, after not receiving the tree, I was informed by customer service that it was with FedEx. It would have been helpful to receive an update sooner. Now FedEx - who said it would be delivered today doesn't even have my shipping info!!! Never again will I make the mistake of trying to purchase at Brylanehome. Sham!

1/5 Stars) - A WARNING: Expect Zero Accountability for Shipping or Service ​I strongly caution anyone considering purchasing from BrylaneHome to expect delays and zero help if anything goes wrong. My experience was defined by an utter lack of empathy and a complete refusal by their customer service team to take responsibility for their own fulfillment process. ​The Problem: Shipping Nightmare ​I ordered new bedding on October 16th. The tracking information has been stalled since October 22nd, showing the item as "out for delivery" but never arriving. As of today, November 5th, the product is still missing. ​The Breakdown: Non-Existent Customer Service ​The real frustration began when I reached out for support. I have called BrylaneHome twice and sent one email. In all cases, the response was a canned, parroting reply that completely neglected the core issue of my missing package. ​Instead of contacting their shipping provider—the company they hired—to initiate a trace or replacement, I was essentially told to call the shipping provider myself and sort out the issue. This is a severe failure to take accountability for their end-to-end service. ​Communication and Empathy Gaps ​There is a strange dynamic where their representatives seem completely oblivious to the breakdown in communication, resulting in a profound lack of empathy. Furthermore, in each call, I encountered a communication gap due to English not being the first language of the representative, which only compounded the stress and prevented a clear, effective resolution. ​Final Caution ​If you are considering buying from BrylaneHome, be prepared for severe frustration. If your order ships correctly, you'll be fine. If your delivery is delayed or lost, you will find that their customer service is quick to negate your issue, slow to respond, and unwilling to perform the basic tasks necessary to resolve a fulfillment error. They will not advocate for you.

Customer service reps are very rude and unsupportive. I called to ask for help on (what I call fraudulent) late fees on my mother’s order. The first CS rep answered the call and immediately started talking and asking for a credit card on the overdue balance. I didn't even get my question in as to why I was calling. They claim if you mail a check for payment that it will take up to 14 business days for it to process, so if it doesn't process on time, you incur a late fee of $41. And if you don't pay the late fee you incur another late fee. My 87 year old mother, who doesn't use a computer or cell phone, paid by check two weeks before the due date, and this happened to her. They told me she had to pay. Spent an hour on the phone, going from dept to dept only to be told the same thing, that we are responsible. I finally got thru to a rep that at least showed some customer service quality and didn't blame the post office, but helped to settle the dispute in a professional manner. The four people before him were not so unprofessional. Nice job Brylane taking advantage of a senior on a limited income and incurring fees over fees rather than working with the customer. To top it off, they sent her the wrong item to begin with.