bruvi.comReviews of bruvi.com

Response from bruvi.comOct 31, 2023

Hello Helen, We're sorry to hear you're disappointed in our return shipping policy. As you know, when you purchase Bruvi, we do provide free shipping. We also offer free shipping on all purchases over $59. Like our competitors and many other companies, we do not pay for shipping on returns. As a small company, we simply cannot afford it. Our return policy is provided on our website. At the bottom of every page, there is a link that says Returns & Exchanges, and our Customer Care site details all of our policies. Recognizing that shipping on our brewers can be pricey, our Customer Care team can work with you to provide a shipping label and deduct that cost from your refund amount. We hope you can either find someone to enjoy the brewer or else please contact our team again at [email protected] if we can help you further.

Response from bruvi.comJun 17, 2023

Hello Danish, thanks for taking the time to share your feedback. I'm happy to hear that you love your Bruvi but sorry you've had problems with receiving B-Pods.. We do use USPS primarily for pod deliveries. As a new company, we find it the most cost efficient option for most of our customers. You may find it easier to order B-Pods via Amazon. We recently launched there and offer a selection of our most popular B-Pod varieties - its a great way to take advantage of their rapid shipping advantages. Our Customer Care hours are Monday-Friday from 9-5 PST. Our team works to respond within 24 hours, usually the same day. However, if you contact us over the weekend, we respond as soon as possible on the next Monday. Thank you for being part of the Bruvi community and I hope the Amazon option is a good solution for you.

Response from bruvi.comFeb 1, 2023

Hello Alan, Thanks for sharing your feedback and we're sorry that you are disappointed in some aspects of Bruvi. We offer our B-Pods that work exclusively with Bruvi brewers because of the unique technology of our pods, as well as the quality and higher amount of coffee they contain. The hot water you see during brewing is the water bypass feature of our Auto Optimized Brewing technology that 1) scans each pod to identify the specific coffee and 2) then adjusts multiple brewing parameters (time, temperature, pressure, water bypass, etc.) to ensure the optimal extraction of the best flavors of the coffee while reducing bitterness. If you'd like to adjust the temperature further, you can use the hotter button on the touch screen (and we also suggest pre-heating your mug with the instant hot water button). We are adding more varieties of coffee, espresso and other beverages, as we know our customers appreciate more options. You should also know that we only offer use super premium, verified sustainable and 100% Arabica craft coffee - and we put up to 40% more coffee per pod, so we work to offer a good value, especially compared to buying the same quality of coffee in your local coffee house. We also offer Auto Delivery where you can save 20%. I hope this helps allay some of your concerns and that you remain in the Bruvi family, but our Customer Care team is available to assist with returns. Finally, we offer free shipping with every Bruvi brewer purchase and with our Bruvi Bundle offer you save considerably over true retail value, but we simply can't afford to also pay for return shipping.