bruvi.comReviews of bruvi.com

Response from bruvi.comJul 1, 2026

Hi Luke, I'm sorry to hear that your Bruvi experience didn't meet your expectations. For a new brewer, we recommend brewing some clean water a few times to help address any off tastes. Our Customer Care team at [email protected] can also help you with that. And to clarify, we sell the Bruvi Bundle as well as a Subscription Bundle. The latter offers a reduced price in return for signing up for Auto Delivery and requires purchase of 12 boxes of B-Pods. It sounds like you purchased the latter. All brewer purchases have a 60 day return window. If you don't want to continue your B-Pod subscription commitment, our team can advise on your payment options. Please contact us at the email address above and we will be happy to assist you.

Response from bruvi.comOct 31, 2023

Hello Doron, Thanks for taking the time to share your feedback. We're sorry to hear you haven't found a coffee that you enjoy. Many customers who prefer strong coffee enjoy one of our dark roasts, such as our Wonderland Coffee Route 66 or Spellbinder French Roast. You are correct that the smallest cup size we offer for brewing coffee is 6oz. After considerable testing, our coffee team determined the cup sizes that we believe offer the best tasting product. Did you also try the Stronger button, which adjusts the amount of water to coffee? Hopefully you will find the reusable pod and another coffee of your choice will work better for. you. Finally, our standard shipping carrier for free shipping of our brewers is typically UPS. Their shipping time varies according to distance from our Southern California warehouse, but typically is within no more than 7-10 days. We do offer expedited shipping for the brewer, at a cost to customers. We also sell select varieties of our coffees on Amazon, so for Prime customers, you can take advantage of their speedy shipping.

Response from bruvi.comFeb 1, 2023

Hello CJ, Thanks for sharing your feedback. I'm sorry you are having trouble with your brewer. Our live Customer Care hours are Monday-Friday 9am-5pm PST and we can be reached by email, phone or text during those hours. ([email protected]). Any inquiries outside of those hours are responded to as soon as possible. We do have an online Customer Care Center at https://help.bruvi.com/hc/en-us and add troubleshooting content as new question arise. As our company grows, we look forward to being able to expand our Customer Care live hours and appreciate your patience in the meantime. As coffee lovers, we know how important it is to have your coffee every day and invite you to reach out again if you need any further assistance.