seleen G.
I genuinely hoped to adore these
I genuinely hoped to adore these. When I tried to floss between two teeth after opening my first one, the floss snapped. I attempted to use the pick portion in the hopes that it would get the food lodged between my teeth, but it is insufficiently strong and too short. Since I purchased several dozen of them, I will definitely give it another go, but my first attempt at using it was unsuccessful and disappointing.
Response from BrusheeJan 24, 2025
Hi Seleen, Thank you for sharing your honest feedback with us about our product. We're sorry to hear that your initial experience with our product was disappointing and did not meet your expectations. We understand how frustrating it must have been when the floss snapped and the pick portion didn’t work as expected. We sincerely apologize for any inconvenience this caused. Our goal is to provide reliable and effective products, and we’re disappointed that it fell short in this instance. Your feedback, along with input from other customers, has been invaluable in helping us improve our products. We’re excited to let you know that we’ve launched Brushee 2.0, which features stronger floss and enhanced durability to address the very concerns you raised. We’d love to send you a sample of Brushee 2.0 to try, and we’d greatly appreciate hearing your thoughts on the updated product. Your satisfaction is our top priority, and we want to ensure you have the best experience with Brushee. Please reach out to our customer support team, and we’ll be happy to arrange this for you. Thank you for giving us the opportunity to make things right! Best regards, John Sanders Director of Customer Support Brushee