BrownsugarbabeReviews of brownsugarbabe.net

I am very dissatisfied with this company's customer service. I bought a bottle of oil as a gift and when she received it the product had come open and spilled out in transit resulting in an empty bottle. She tried contacting customer service to get me a refund but they did not even respond to her. I will never purchase from this company ever again.

I give the product two stars, and customer service deserves zero stars. I received the bottle that was empty and contacted customer service, and of course, got no response. So, all of the negative reviews that talk about customer service are definitely not lying. I wish I had read it first because it does not matter how good a product is if the customer service is not great. Let me talk about the oil. It is a mess. No one wants to put that much oil on their body. At some point, you want to be done with the oil, and you want to spray some perfume. It makes you so oily because you have to put on so much for it to smell. The commercials are just exaggerating. Nobody is dropping their baby to chase after you because you smell so good. It is definitely nowhere near that great. It is decent at the most, but definitely not worth the price. The company is definitely stupid when it comes to keeping its customers, because you would think they would try everything to keep a customer who spends over $200. It's not like they get orders like that every day. Luckily, I didn't buy it; it was a gift, and someone bought it for me, or I would be contacting my bank. So definitely contact your bank if you are not satisfied with the product and customer service doesn't respond.

I have been a loyal supporter of Brown Sugar Babe for over a year, giving this brand free promotion on my social media platforms and even attending their in-person events to support them. But the moment there was an issue with my money? They showed exactly how classless and unprofessional they truly are. I placed an order nearly two weeks ago. Since then? Total radio silence. No shipping, no tracking, and zero accountability. I sent over 10 emails begging for an update and was met with total silence. But they aren’t "too busy" to be on their phones—instead of replying to my professional inquiries, they spent their time MANUALLY BLOCKING ME on three different Instagram pages and their Facebook page just for asking where my package is. To treat a loyal customer who has advocated for your brand like an enemy just for inquiring about a paid order is disgusting. This is the most unprofessional, disrespectful, and GHETTO way to run a business I have ever seen. They are literally running away from the issue and hiding behind a "block" button while holding onto my money. It’s shady, it’s deceptive, and it’s flat-out theft. If you value your hard-earned money, DO NOT SHOP HERE. They are hiding behind a curated aesthetic but the business practices are TRASH. I have already filed a fraud claim with my bank and reported them to the BBB. They’d rather lose a loyal advocate and catch a chargeback than simply do their jobs. Absolutely pathetic.

I never received my order. Shortly after placing my order and being told it was coming from UPS, I got an email from a different “shipping vendor” which was a third-party I had never heard of. A month later (tbh, I forgot I ordered something), I got a notification that the package was lost. When I contacted UPS, they said that I had to go through the seller, since they outsourced the shipping. It was $80 that I never got reimbursed for because BSB blamed the “shipping vendor.” I was extremely disappointed and do not advise supporting them until they get into big box stores.

I ordered $125 in oils from them, paid, never received order after 2 weeks and can’t even get anyone to respond to my messages. I am so disappointed. $125 gone! They took my money and didn’t deliver my products.

I went to a scent event on July 20th 2025 where they sold their fragrance oilS . My mother paid 55.00 for a 4 ounce of shimmering body oil. She also paid well over 100.00 for other body oil products. She received every item except the 55.00 shimmering body oil. We noticed this after we left the event. So I emailed them immediately to rectify this for my mom . I showed them proof in the email the receipt and pics of her body oils. I explained that we did not get it and that we would like to have them send the body oil to my mother. They responded via email by stating " their checkout process includes a final verification step and that a team member confirms the items in your bag and obtain your signature to acknowledge receipt. At this time we will not be issuing a refund or reshipping the items". This did not happen. At the event no team member confirmed the items in her bag and did not ask her for her signature. I even offered to pay for the shipping so that my mother could receive her product that she paid 55.00 for. They then stated to have my mom personally email them with proof of receipt (which she did). The company never reached back to my mother. I tried then to go on all of their social media platforms mentioning that my mother did not get her product on facebook and Instagram. Not only did they still not help me but they blocked me on ALL forms of social media including Tik Tok. I was blocked on Facebook and Instagram. I have never seen anything like this in my life. I later found out that This company loves to block people when you have a legitimate complaint about an item they didnt receive. Instead of solving the issue, they will immediately block you. I am not the only person who they have done this to. I am asking for my mother to either receive her 4 ounce shimmering body oil or give her the 55.00 back as a refund . I have proofs of being blocked on all platforms. I also have receipt of the purchase. This company needs to be investigated. I just want my mom to get her product and i will never order from them again. NOTE: I even tried to message the CEO and I was blocked before I could even send a message to her. My mom needs her product or the 55.00 back. These people are ghetto and will take your money and block u every single time. I should have never told my mother and sis about them. We all loved the scents and the experience at the event but after how they treated me and mom..NONE of us will be back and I am already telling people not to try their products.

Complete scam. I tried reaching out to customer service and guess what, surprise, no response! SMH. Money wasted.

THIS COMPANY IS A SCAM!! DO NOT BUY!!! I ordered a perfume oil on March 7, 1015, paid $12 shipping and till date have not received any product. I contacted the company several times and they said I should claim against UPS. I did that and UPS referred me back to the company. I sent several emails to Brown Sugar Babe and they are no longer responding to my emails 😡😡😡. I have been scammed! I REPEAT DO NOT BUY unless you want to part with your money and have no way to get it back.