BrownsugarbabeReviews of brownsugarbabe.net

I’ve been a loyal customer of Brown Sugar Babe for several months and have truly enjoyed their perfume oils. I’ve also had positive interactions with their customer service in the past, which is why this experience was so disappointing. Last Christmas one of my orders got lost in transit. Unfortunately, the company was closed for the rest of the year, so I wasn’t able to get any support or resolution. Since I wasn’t going to pay for something I didn’t receive, plus I had to replace the oils since they were gifts, I informed them I’d be filing a dispute with my credit card company. I didn’t do this out of spite, but because there was simply no other way to address the issue during their closure. My credit card company said they would drop the dispute if the order could be fulfilled. Rather than working with me, Brown Sugar Babe decided to block me from their website altogether. No conversation, no warning—just locked out. I guess the message is they no longer want my business. As a returning customer who supported and genuinely loved their products, this was an incredibly disappointing and unprofessional move.

BSB has disgusting and unprofessional customer service. Don’t be fooled by the hype on social media by influencers. Influencers receive preferential treatment, not the paying customers. I decided to try their products after seeing reviews on their body oils. I purchased one and I’m so glad that’s all I bought. Over a week plus $12 shipping costs later, I had no clue where my order was nor was the tracking they provided accurate. However, here’s the good part! I inquired about shipment of orders on their Instagram page and was BLOCKED! You may not like a customer’s approach, but it’s their money and they have a right to express their concerns. The lack of business acumen is sickening. I will never patronize this business again, and I wish I could’ve canceled the order. After I disputed the purchase, sent them an email expressing my disdain, the package is suddenly “in transit” per UPS. This small business is hilarious. This is my experience, but I’ve seen a TikToker make a review going through the same thing. I’d advise all to proceed with caution. There’s other businesses that specialize in the same thing. Take your money elsewhere.