Brown Paper TicketsReviews of brownpapertickets.com

they have not paid me since last fall still owe our company 7k. Do not use! They don't have phone support and don't acknowledge emails.

It's been over two months and they still haven't paid me the money they collected for my event!

BPT still owes our non profit over $22,500 from March of 2020! I would be very hesitant to use them! They owe different organizations over 7 million dollars and blame it on Covid!! Enough is enough just pay what you owe and move on!!

They used to be great . . . but I *still* haven't heard about when we might get paid for an event we held in Sept 2020. Tried contacting them last May. No response. Not a happy customer. If you decide to use them, do NOT allow them to collect money for you. You may never see it. Check out the "Stiffed by Brown Paper Tickets" on Facebook before you use them. It's too bad — as I said, they used to have the best phone support and customer service, and I raved about them to anyone doing an event. But now they have a notice on the website saying "PHONE SUPPORT IS TEMPORARILY UNAVAILABLE." Temporary = since a years ago when I started trying to find out where our money was. I'm stunned to see the positive reviews of folks who say they got paid well after my event happened (e.g. "Quick to respond and disburse funds. We got paid what we were due"). Really?!? Why haven't others like me got paid what *we* are due?!? It would go a long way if they at least were up-front about their problems, rather than seemingly hiding from us. Very sad.

Please do NOT use this company. They owe millions to venue owners across the U.S. for events held at the beginning of the pandemic. They still owe us $6K for two concerts we held in March 2020! Despite a lawsuit in Sept. 2020 ordering them to repay they money they owe, they stopped after a portion of payments and now refuse to communicate with unpaid venue owners, offering no phone service and ignoring our emails. It's sickening to watch them continue to offer ticketing services for new events.

Set up an event. Received a "pending" status, indicating approval may take up to 24 hours. Over a week later still no approval and the event had passed. Received an email from them that the event had passed and I would receive the purchases in a few days. Ha. Good thing I used eventbrite.

Purchased tickets for Bonfest in late 2019 for the event in May 2020 which was cancelled because of the pandemic. Despite being entitled to a refund, as of December 2021 I am still waiting for my refund of £100 from BPT UK. Emailed them, messaged on Facebook and even sent a recorded delivery letter with no response. Certainly on Facebook they have read my messages but ignore them. What makes it worse is I was unemployed for a year. An absolute disgrace and abomination of a company. I highly recommend never booking any event through them due to their appealing customer service. Thieves.

Over a year since event was cancelled and not a hint of a refund. They've taken their phone line down and don't respond to emails. UTTERLY DISGRACEFUL BEHAVIOUR.