Brownmed, Inc.Reviews of brownmed.com

Response from Brownmed, Inc.Dec 9, 2025

Hi Paul, Thank you so much for reaching out. We’re really sorry for the frustration this has caused. Your order shipped on 12/1, and the UPS tracking number 1Z533535YN46774999 shows it was delivered on 12/5/25. We’re currently reviewing the delivery notifications to understand what may have caused the confusion. A member of our customer service team also called and left you a voicemail so we can help get this resolved quickly. Please don’t hesitate to reach out. We’re here to make sure everything is taken care of for you.

Response from Brownmed, Inc.Dec 9, 2025

Hi Shirley, Thank you so much for your kind words! We’re thrilled to hear that you’re happy with your knee wrap and that your order arrived as expected. We truly appreciate your business!

Response from Brownmed, Inc.Dec 9, 2025

Hi Sandra, Thank you for your wonderful review! We’re so glad to hear your hands are feeling better and that our product is making a difference in your sleep.

Response from Brownmed, Inc.Dec 9, 2025

Hi Dorothy, Thank you so much for your kind words and for sharing our arthritis gloves with your friends! We’re thrilled to hear they’ve been helpful for you and that others are loving them as well. This means a lot to us!

Response from Brownmed, Inc.Dec 4, 2025

Hi Bob, Thank you so much for your kind words! We’re thrilled to hear your family loved their gifts, and it means a lot to know you’ve enjoyed our products over the years. We truly appreciate your continued support.

Response from Brownmed, Inc.Dec 2, 2025

Hi Virginia, We’re very sorry for the inconvenience that’s not the experience we want for our customers. Our team reached out because the medium size arthritis gloves you ordered was temporarily out of stock and we needed to confirm whether you preferred to wait or receive a refund. Since we didn’t hear back by the response date, your order was refunded so you wouldn’t be charged for an item we couldn't ship at that time. The good news is that the medium size is now back in stock. If you’d still like the gloves, you’re welcome to place a new order, and we’ll make sure it ships out right away. As a thank-you for your patience, please enjoy 20% off your next purchase with code FRIEND at checkout. If you have any questions or need help placing a new order, feel free to reach out to us at [email protected]. We’re here to help and would love the chance to provide a smoother experience. Thank you.

Response from Brownmed, Inc.Dec 2, 2025

Hi Jen, Thank you so much for the 5-star review! We’re thrilled to hear that you had a great experience and that finding what you needed was easy. We hope your mom loves our product. We truly appreciate you choosing us!

Response from Brownmed, Inc.Dec 4, 2025

Hi Jeff, Thank you so much for the wonderful review! We’re thrilled to hear that your order arrived quickly and that the product fits comfortably. It’s great to know you’re already feeling a difference in daily use and seeing reduced swelling that’s exactly what we hope for. We truly appreciate you taking the time to share your experience!