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Brownells (brownells.com) has 277 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
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Lew
Not the first time I ordered from Brownells and got skunked. Was told items were in stock and would ship right away. After ordering and waiting 3 days for shipping I had tried to update shipping to faster delivery and told that the items would ship the next day. 3 days later it did ship and then took 5 days to arrive. And the shipping was not cheap. Will never order again.
Sharon H.
Ordered in February never received border kept email for updates still no order and now email.dont work
Paul
Note the number of "1" ratings on this page. Would prefer they also have "0"s. Placed an order there 10 days ago. Traveling through and wanted to make sure what I wanted was in stock. Specified pickup date and was given the order #. Arrived there and nothing - no record, nothing left for pickup, not enough in stock. One other employee told me Cust. Serv. was "full of crap". Called back the next day, gave them my order number to see what the system showed on my order. NOTHING THERE. Total waste of time and gas. There was a time when B was a good company to deal with. No more. Midway USA is looking better all the time.
Mac M.
Inkompetent. Nicht zuverlässig Lieferung kannst du Jahre warten
D W.
I'm an Edge member, and they continue to use FedEx ground for my orders, which FedEx is very clear is 3-4 days to me. Any conversation with them on the matter is a waste of time. My options are pay the extra 20 for overnight, or see it in 4 days. And then sometimes they take a couple of days to ship simple items. And now, on top of that, they are trying to get people for an extra $3 for order insurance, regardless of order value. Nevermind that UPS and FedEx cover the first $100 in value for free. Just another money grab. I am also an FFL with wholesale accounts for reloading supplies. I assume Brownell's gets better pricing than little old me, but even at my pricing, their continued markup on primers is almost 100%. That's just straight money grab. I've been shopping with Brownells since the 90s, and I am disappointed with what Pete has let his business become.
Chris C.
Bought a complete lower sent ffl info told me they didn't receive it send it again told me they got it waited 3 days for shipping info call them up again said they were still waiting for ffl info it's like no one there know what's the hell is going on , told them to cancel my order, will go some place else.
Mark P.
This was my second order from Brownells. Slow processing before shipping. It took about two weeks for me to receive my items. The customer service person over the phone was not very respectful. I would choose BCM or Primary Arms next time.
James D.
Brownells used to be a very good company to do business with. Unfortunately I’ve placed my last order with them. Since they insist on using FedEx for their deliveries, I will spend my money elsewhere. I have had to many problems with FedEx deliveries that I will no longer spend my money at businesses that use them for delivery. My latest order is again delayed on delivery because of FedEx. Brownells, get your act together, read the reviews (most are because of delivery issues) and get rid of FedEx.
