BrownellsReviews of brownells.com

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Kundtjänst som ljuger omöjligt att nå dem via telefon. Har fortfarande inte fått några varor efter 1,5 månaders väntan. Jag avråder starkt er att handla hos dem...

I ordered a $521.00 Trijicon SRO optic and Brownells sent me a USED and damage SRO!! I was shocked that I received a previously mounted and damaged SRO. I was in disbelief I confirmed with Trijicon manufacturing with photos etc. Additionally the SRO model they sent was an old version. I spoke with a supervisor and they were going to send me out one immediately and never did!

Brownells takes advantage of customers and price gouges them, especially on products that are difficult to find. They also show very low sale prices on products that they don't even have in stock and state "In Stock" which makes them liars and con artists deceiving the public. Stay away from these thieves and buy from the many other businesses that appreciate you.

Great tools. Wrong store to buy them at! I tried to buy a $4.00 part and shipping was $13.00 until I canceled the insurance and then it went to $10.00. Twice the cost of the part. A real rip-off.

I ordered a Howa 1500 6.5 Creedmoor barreled action from them to build an inexpensive PRS rifle on 10/13. When it came time to pick up my item from the FFL, the tracking changed to “returned to sender”. Long story short, they fouled up the shipping address (I believe they tried to send it to me directly instead of my FFL). When I called customer service, it was an awful experience with many phone calls having to be placed by me. They offered no expedited shipping, or any kind of discount for the inconvenience either. I finally cancelled the order and weeks later I still haven’t received my correct refund after weeks of waiting. I tried again today, and was told they did refund me, but they are full of crap. It’s impossible to get them on the phone, and if you do, they don’t help you and their chat bots don’t help either. Don’t do business with them. I’ve done lots of business with a large number of online firearm dealers but have never had such a bad experience as with Brownells. Awful company and an ongoing awful experience.

Ordered ammunition that was in stock and should have been filled and shipped as quickly as possible. Was told it takes longer to process because of staffing. In my view staffing issues are a business problem that should not affect customer orders and needs to be addressed by the company without impacting the customer. Also, expect all orders after 1:00 PM CST, to be processed the next day. Really!! Who only works until 1:00 p.m. CST? Last time buying from Brownell for anything.

Be forwarned...I'm 71 years old and made countless online orders to all kinds of companies and this is the absolute worst I've dealt with. To give you an idea how bad they are it's been reported that UPS refuses to pick up orders from them. My first order went out USPS on the 14th. Of Sept. And was lost on the 18th...not Brownells fault. They filled out a replacement order on Friday...and printed out a shipping label on that same friday.Of course no pickups were made Sat. Or Sun. They promised 2 day shipping with FedEx so I expected the package to be picked up from them on Monday...Monday night tracking showed it was still sitting at their facility...I called asking why it didn't go out monday...of course the answer was . " I don't know". Tuesday night...I checked tracking . Tracking said it hadn't been picked up and it was still at their facility. I called and ask why...she said maybe they had so many pallets there wasn't room on the truck....my order was a "Bad Lever" an item that would fit in a shirt pocket. She said she didn't know why it wasn't picked up and they didn't have any control over the shipper...the shipper appeantly runs their business.So I said let's make this simple and you refund the money to my credit card. She said we don't do that because I didn't buy their $3 shipment insurance and all she could do is give me a Browells gift card for the amount.i told her were not doing your gift card scam today...a gift card would be useless because I'm never ordering from you again. She told me that's all she could do .I told her I was perfectly willing to turn it over to the credit card company and let them decide.. she issued the refund.if I could have given them 0 stars I would have. Bottom line guys read the reviews and listen to what I'm saying...don't spend your money with Brownells...lots of legit guys and businesses out there need your business and will work hard to get it.