BrownellsReviews of brownells.com

Ich hab ein paarmal bestellt brownells.at, aber aktuell wird man dort nur verarscht, Kundenservice Null. Seite für mich gestorben. Gibt genug andere, selber schuld.

Keine Lieferung von Brownells.at! Keine Antwort auf mail! Keiner geht ans Telefon!

Kundenservice gleich nicht vorhanden. Garantiefall zwei Tage nach Lieferung. Keine Reaktion auf E-Mails. Es bleibt wohl nur der Weg über den Anwalt.

WARNING: Stay Away from Brownells.com Terrible [laughable] first time customer experience. On 03/19/24 I ordered a total of $97.00 worth of product [Receipt]. The amount on my CC'd was $96.98. 5 days later when I checked online to view the order status [because it had not arrived] they not only had address information missing but now their system still shows "processing" [wth people]. I entered everything correctly and captured screen shots to confirm such. I then call them to inquire of the delay + missing address item and their system made me wait 13 minutes on a call before a human even answered; that call lasted 24 minutes. At this point I'm severely disappointed and decide to cancel the order. During the 03/24/24 call the male Rep was able to cancel the order and have fedex reverse such while being shipped. As to add insult to injury they waited until 04/05/24 to credit me back $86.30 attempting to short me $10.68. I called my Bank and they were willing to complete a charge back. 04/08/24 I call them back and suggest they can either kindly credit me back the $10.68 or I'll have the Bank refund the entire $96.98 amount and they'll be out $86.30. Needless to say at the end of the 18 minute call, the female rep was super kind and was able to "push" the missing amount back onto my card as a one time courtesy. She said it was their shipping charge. As if any of this company failed experiment was my fault. My willingness to trust and believe in their advocacy [youtube channel ] of them “appearing” as good reliable humans, was not realized. They need to rebrand and fire their entire senior leadership team, because their owners are being done wrong if this is how they define Success. Saddest part is the genuine hard working laborers that work there whose families depend on their income, are the ones being MOST MISREPRESENTED. This is the fruit of an evil rooted tree. Some folks have really “lost” their minds these past several years. #Insane_in_the_membrane

Worked up a pea splitter of a recipe and found out I am short on the magic ingredient and no one has it. So I am on the "notify" list of those that offer it. I get several "still looking at this" emails from Brownells only to find it is still out of stock. Then I get an email that there is a no hazmat fee special and low and behold my item is in, even though I didn't get a specific notification email. I order it, but don't get a confirmation email. Contact Brownells three days later and they say there was no order received...though it had shown it was processing shortly after It was made it. Four days later I am notified that the order was made in a test environment and that the order had to be reentered manually. Now I am on back order with an anticipated "in stock" date a month away. This rating is for my recent experience; for the most part Brownells has done a great job; but the item would be in transit if I'd only known about this "test environment" I was unwittingly operating in.

Tried to return an item after Christmas. No return policy information on receipt in box. Sent item back and received an email that I had been issued a gift card. Apparently after 45 days you can't get a refund. Bought well before Christmas as most people do. Most of the 45 days are taken up before giving the gift. Tried to call customer service. Hung up on me while just starting to explain the situation. Called back, on hold again. Refused to issue a refund. Finally was offered to speak to a supervisor who issued a the refund. A lot of time wasted.

Horrible purchasing experience! I purchased a tool kit from them. Purchase made on 1/11/24, website stated it would ship two day priority USPS. I then called on 1/15/24 becuase I had not received a shipping confirmation and was told it would be delivered on 1/18/24. Called customer service on 1/22/24, who couldn't figure out why/where the package was and was transfered to another department. They couldn't say for sure, but they think 1/24/24 now. Their shipping system system is a disaster. I found out that I paid for FedEx ground but the website stated and shipped USPS 2nd day but it didn't. Brownell's also can't get an order pakcaged, labeled and out their door in less than 3 days, so throw out any sort of expedited shipping. They have had issues with their shipping system since November '23 that they know about but haven't fixed. Horrible.

Purchased 2 firearms, both had issues. First was Taurus G3, manufacturer used red Loctite on the screws for the optic plate cover to hide damaged threads, Brownell's tech wanted me to heat up the slide, melting the sleeve inside to get the screws out causing more damage! No thanks and no help there. Second was an FN LS Edge with the vortex optic. Optic is garbage, Vortex said it is what it is and Brownell's said they will not warranty it because its serialized! Rep didn't offer to replace, repair, credit, nothing!! So much for their forever warranty!!!! 2k in business and this is how they treat customers, never again!!