BrownellsReviews of brownells.com

I've made a lot of purchases from Brownells and I've been a satisfied customer for years. My last experience has convinced me to NEVER purchase anything from them again. I ordered an item from them that was supposed to include a gift card. The item arrived on Dec. 7. The gift card didn't come. I filled out the contact form, on their web site the same day, asking when I could expect it. I didn't get a response so I contact them through live chat the evening of Dec. 11. The representative told me day shift people would have to look into this and I should expect a response within two business days. Three business days later, Friday Dec. 14, still no response. That evening I chatted with a representative again. He assured me that he was escalating this to high priority and that I would be contacted on Monday, Dec. 17. They didn't. On Tuesday the 18th, I filled out another online contact form. It is now Friday and I still haven't gotten a response. They don't care enough to respond so I will simply stop doing business with them. I'm also going to put up the same review on any site I can find.

I ordered over a month ago from brownells in Ireland. My item has still not been shipped. So far the excuses include "sometimes these things just happen" " there was a problem with your card" " the pilot didn't want any chemicals on board so took your order off the plane" ( there was no problem with my card and I didn't order any chemicals) now you won't answer any of my emails, I will never deal with them again stay clear

Poor service called to ask if they had something in stock, as usual they didn't(99% of the time). The person on the other end of the phone was rude and made it sound like a chore. Take note Brownells US you need to take your brand to someone that knows something about customer service. This shop has been poor for alot of years thats why I drive between 100km and 300km to get what I need.

Absolutely horrible experience. I ordered an M&P 2.0 and it came with no cardboard box. Just a Brownells sticker on the gun case, as if it was returned. The case was majorly scratched and magazines looked as if they'd been used. The gun appeared to have never been fired. I'll give them that. I also ordered ammo only to find out their website is "not in real time", as I was told. So ammo, out of stock and order cancelled. Spoke to some horribly miserable old lady, rude as can be and was just short with me. Never ever will I do business with these clowns. Beware and stay away.

Where to start with these clowns... Well I had some questions regarding some of their specialty gun smithing tools. The answers were short and incomplete. When I attempted to ask again to clarify I received no response. So their customer service is despicable. Since they were the only company I could purchase these items from I placed an order for several items in conjunction with the ones only found there. I placed the order on a Friday and paid for the 4-7 business day shipping. I received a message from them on the Monday saying it had been SHIPPED and I received a tracking number. Almost a week later and constant checking with the shipper shows that the parcel hasnt even left Brownells yet!! So they fraudulently indicate that it's been shipped when in actuality it is sitting in their shipping department gathering dust. Not only that but after reading the reviews here it seems they are horrible at shipping, worse than an uneducated infant undoubtedly. However seeing this is a trend I went into brownells help section and low and behold they have a section regarding shipping. In this section it has a Q and A section and question #1 was why hasn't my package moved and their 100% fraudulent reply is that sometimes the shipping companies dont update their systems for days and days so it may not seem as if its moving. However when you actually call the shipper they Do Not have your parcel yet. This is full blown shipping fraud and incompetence. It's worth the time and extra cost to acquire the parts from other companies and or countries. I mean come on guys guns aren't cheap so why waste time with cheap companies like this.....

Website is as slow as f@#k also they dont have many items to choose from. Everytime I wanted something listed on the U.S site I had to call up and basically beg the useless guy to do his f@#king job, then it would take him a week to add it to the site so I can order it. Orders then get held up in customs for 3-5 weeks before spending the next week at Brownells waiting to be shipped then 7-10 days in postage. They may be called brownells but the service and stocked items dont reflect that. Would definitely recommend avoiding this shop, they are also located in the nanny state of Canberra so Qld's dont expect to be ordering pistol grips etc! If its not allowed in ACT then you cant get it regardless of where you reside. F@#k this store.

I ordered some parts on 10/5/2018 and paid $26 express post, they took 2 days from America got held up in customs for a week or so it's now the 15/06/2018 and they have not sent my products nor given an indication when it will be sent. Read the reviews and decide for yourself. But I recommend trying another store. I had an email session, with someone who called himself Bruce brown, with no eventualities except to realise they are now holding my products through spite. Dont buy from here

Excessive waiting times with no correspondence from Brownells. Repeated emails and phone calls go unanswered. Poor customer service. I would not recommend using Brownells Australia for firearms parts and will instead deal direct with USA for future purchases. Very disappointing experience considering the amount that has been ordered for my clients.