BrownellsReviews of brownells.com

Had one of the worst online purchase experiences of my life with Brownells. Ordered a high end stripped lower receiver that showed up with a large blemish. After a 3 day waiting period from my initial call, I was finally contacted and told(in a disrespectful manner) that they would do nothing to rectify the problem. So now, I will do all within my power to let others know before they make a similar mistake and shop from this sorry excuse for an online firearm store

I purchased a side saddle for my Mossberg 500 from these guys. It malfunctioned and broke my shotgun. They said they're not liable for that and said they'd do nothing to help me and that it was my problem to fix, not theirs. Completely horrible customer services and products. I will never buy from these a-holes again and I'll tell everybody I know to never order from these clowns. Save your money and spend it with a company who cares about it's customers.

Shop elsewhere. Not going to bother ranting about the terrible customer service, antiquated website or the order tracking scripted by a moron (sorry morons), Just do yourself a favor, buy from somewhere else, the experience would have to be better then Brownells.com My estimated deliver was yesterday, actual deliver sometime at least a week from now :O

The item I ordered never arrived and when I contacted customer service they refused to offer any assistance. The would not refund my money or send a replacement. They have effectively stolen my money. I will never order anything from Brownells again and I do not recommend anyone else to either.

Waiting for small part 6 weeks-still doesn’t get! No answer to my emails and at the same time take out from my card three times payment for this order! No recommend to everyone to deal with him!

I ordered €350 worth of parts over 2 weeks ago and it's not even been dispatched yet, None of my emails have been answered and the phone just goes straight to voice mail. Considering legal action or reporting them to the consumer group. Very frustrating not knowing what's happening. Never again

I bought some ammo that was on sale, and because they don't keep a up to date inventory, they don't let you know it is out of stock until like hours later. I ordered it, and got an email that said, here is your invoice. It didn't even say that the order was cancelled. I looked at the invoice and in small print it said the order had been cancelled. There are plenty of places I can buy ammo that have a live updated inventory and treat me way better. Bye Brownells, you lost my business. Poor communication is not acceptable in this day where there are plenty of good online retailers out there.

I ordered a Forester Bump Die Kit, which in the past has contained 3 bushings. It clearly states on Brownells site that the order number is a KIT and the picture clearly shows that it has 3 bushings. It arrived with the die and NO bushings. So I called Brownells CS, after a 30 plus minute wait, I got a live person that stated they could not help me and passed me along to another CS person. She clearly did not want to deal with the problem and offered to let me speak with a supposed supervisor. Again on hold for quite some time and person finally came on the line. It was clear from the beginning she did not care and was trained to "stonewall" and put the blame on the customer and the vendor. She literally throw Forester Die company under the bus. She stated that they had changed and was no longer including the 3 bushings. I quickly pointed out that Brownells still sells the kits with 3 bushings. She ask for a part number to prove it...oh my...I gave it to her and she was totally surprised and did not know how to respond. She finally said I should have read the entire product description and the last sentence states that bushings are sold separate. REALLY who reads entire product descriptions. Her pert unprofessional attitude is just another example of how Brownells has slipped away from quality customer service to a "WE JUST DON'T CARE" company. In the end, she stated the whole fiasco was my fault, Forester was at fault and she would send a return label if that would help out. WOW In the end, I turned around and called Forester, let them know that Brownells had "thrown them under the bus" and explained the entire situation. Their CS rep was very understanding and took care of the situation in a very polite and professional manner. Thank You Forester Products and Brownells has lost a life long customer forever.