BrownellsReviews of brownells.com

Ordered parts on 6/23/20 7/4/20 still didn’t receive them customer service would not help was told they would resend the order 2 days later found out that was a lie. Called customer several times after waiting on hold for an hour was told to call the postal service. Would not refill the order or give me a refund.

Terrible service lie to you about shipping 6 days late an still hasn't came in will never use this site again! Very unprofessional services an lack of communication!!!

Been a customer for 30 years. I ordered 10/22 parts on 6-29-20. Pkg has been in Kansas MO from 7-1-20 to 7-10-20 (today). Still there & not moving. Mail innovations shipping does not work.......period. I'm going to reverse charges. This is the 2nd time this happened. Last time barrels arrived sticking out of a square box with no packing & were damaged on the muzzle ends, They use to ship barrels in round cardboard tubes. Franks son, Pete destroyed Brownells. Total collapse has been in the making for the last 10 years. Never going back

Ordered an aluminum spacer for my PC9 stock through them and it got stuck at a sorting center for 2 weeks because of the shipping method they chose. When I went to the office, they told me it never showed up and to take it up with brownells, so I did. Got a representative via the online chat who assured me they'd make it right and they'd get back to me the following Monday. They did not. It randomly showed up a week later with no further tracking scans. They charge too much for shipping thru UPS Mail Innovations, which also sucks. And apparently they ship entire guns through the mail and those get lost too! Insanity.

Only putting 1 Star because it won’t let me put 0. Worst customer service experience I have ever had. Waited on the line for an hour just to talk to a representative and was then transferred to the “support team” where I’ve now been on hold for an hour. To top it off, I placed an order 2 weeks ago and it has yet to arrive....spent 2 different 5 day periods at 2 different locations....thus the reason for my call today. Do yourself s favor and don’t waste your time or money with this company!

Horrible customer service! Hire and train more people or quit wasting peoples time and money!!!

Terrible company with bad business practices. Placed an order for a case of pro grib at 8am, found it 50% cheaper so called at 9am when customer service opened to cancel the order. They said it was already processed and I could return it after it shipped. Guess what it was not eligible for return once it shipped. This company sucks

You guys use to be very good place to buy anything gun related last year I purchased a rifle from you you guys I paid full price you guys then placed the rifle on sale I contacted your office you guys did not even bother to call back, I just called this morning for and order that I paced over the weekend left a call back number one of you representatives called back playing stupid that could not hear me, I never have issues with this phone I have been on the phone all morning, your customer services is horrible I will not spend another penny with you guys I remind you there are a lot of other retailers out there selling the same for better price and excellent customer service