BrownellsReviews of brownells.com

They are a full of crap company. PC and 2A don’t go together. They Lie and promise , knowing they are deceiving you . Stay far away from these pretenders .

Truly horrible experience this week on an order for a Leupold LTO 2 HD. Ordered Monday of this week after calling to confirm the item was actually in stock. Paid for next day delivery. Come Thursday and despite the order showing as 'shipped', there was no tracking number and no product. Multiple chats and calls to customer service. Latest was that a new order was created and it would go out Friday 'at the latest' and would have Saturday deliver specified. These folks charged my card more than $1300 already. Literally one of the worst online purchase experiences I have had. Update - item was shipped on Friday, but weekend delivery was NOT specified despite being told in writing by CSR that that would be done. So instead of having this 3 days ago in advance of a hunt, it will be sitting on my porch until a get back.

Ordered 2 items which the website clearly advertised as "In Stock". Delivery date was given. We are now 2 weeks past the delivery date and still no items. Emailed Brownells multiple times and received no response. Finally was able to navigate to my order which is now listed as "On Backorder". Bait and switch. Lousy customer service. Very unhappy.

Ordered item they said would fit according to the Q &A section. It did not. Ordered another part based on a video they posted. Received different part. I called their number. The automated system set it up to call me back. They never did. I called their Tech department a day later and got the exact opposite information than the video described. I tried to return second item by calling them and getting the process started. They said they would send a shipping label by mail to me for the return. I then called 2 days later to start the process of returning the first item. I was told they would e mail a shipping label to me,and this is only way it is done. I ask them to check on the progress of the first return. They told me nothing was being done. The worse customer service I have ever dealt with. It is as if they have no clue what they doing and don't care about the customer. They seem to be just selling parts and hope you don't return it if you get the wrong one. The whole ordeal just screams at me they don't care. Do yourself a favor do not get involved with these people.

Wish I had looked here first because my experience has been the same as countless others. I ordered a few magazines on 7/14, and as everyone else stated they took a few days to ship. Got an email that my package had been delivered but I had nothing at my door. Contacted them and they said their records showed the same and it would take 30 to 90 days to investigate and come up with a resolution. Not acceptable at all, I guess I will have to dispute this with my financial institution to get a refund. Extremely poor business practices.

My order took so long, after 30 days I canceled and they were understanding and refunded the money, cool right? Another week goes by and the package shows up. The right thing to do is send it back to them, so I called I talked to a woman who was argumentative, having a bad day and turned this into a negative for me and her company. I have had a similar experience each time I call. What's going on at Brownells customer service?

Ordered 3 guns... after going thru there verify process with 54 people ahead of me, I do the dance only to find out a week later by me asking 2/3 guns I ordered canceled and want me to call them again about the gun they did not cancel. Terrible business and find a place that takes the customer seriously and communicates better.

There shipping is horrible. Going on 2 weeks and still no order. Never again