BrownellsReviews of brownells.com

Confirms orders, and then cancels. Unreliable.

After months of back and forth emails I called to resolve the matter of them cancelling my order without notice there were 191 people ahead of me in the queue. I’m not going to wait on hold all day long to get a credit that they charged for shipping protection on an item they NEVER shipped. This company has lost a customer for all of my future orders. This is perhaps the worst customer service I’ve ever experienced. With 191 people ahead of me on the call I’m going to go out on a limb and say that this company probably going to loose a lot of customers. Congrats.

I ordered 5 magazines for my M1A. Had I known they would use FedEx Smartpost, I never would have ordered. This must be the worst way of shipping in the world. It took 7 days to go 200 miles! I could have ridden a bicycle faster. Crap. Just crap.

Website is bad, place in order and received, wrong order, called customer service, refuse to return.Never will used this company Since 1939.

SCAM ALERT!!! DO NOT BUY FROM BROWNELLS! I ordered ordinary 380 auto ammo but they sent me just the bullet projectile and claimed that is what I ordered, I explained to customer service that they advertised ordinary 380 ammo online for the order but he still didn't see it. They are deceptive on what they advertise just to sell their products.

I thought this company was great until I had to make a return. It was my first and last return because I'll never deal with them again! I shipped back a $300 scope mount and even after they received it over a week ago, I still haven't received my money! I called and left a message twice on their useless "call back" system and no one called me back. It wasn't until I called their departmental line that someone actually picked up. Even then, they were absolutely of zero help! The supervisor was rude and unapologetic!!! Needless to say I got nowhere and they still have my money. Sorry to say it but I'll never do business with them again, I'll stick with Midway USA, Cabelas and Optics Planet etc. I should've checked their reviews sooner and maybe I wouldn't be so surprised.

I have ordered a glock 26 slide that's optic ready and when I received a delivery update which was 4days earlier than expected date. But of course package was nowhere to be found. Long story short in the beginning they were sure to let me have my slide after a little wait. It has been almost 2 month and they claimed today there is nothing they can do. What a disappointment with this company and such a irresponsible result. If anybody is considering to order anything take this review as serious consideration. Their customer service i have to say it's one of the worst in firearm industry.

The worst, more than worst! Pete ruined everything his dad had done. Order a tiny front Kovak front sight and they said the driver put it by my front door not in my mailbox.just stupid. Services sucks ass please for God sake do not do anything with this company, don't even use the bathroom because you'll maybe get a refund and that's the only one they'll give you if you catch my drift. I'm not kidding. So tiny pete/go back to petting your cat and let someone else run this piece of crap company. And service are a bunch of indoor astronuats, no help and bad breath a rude little wussy.