BrownellsReviews of brownells.com

Don't believe the edited reviews on Bizrate or other sites where Brownells has edited reviews or paid for good ones. Both of my Brownells experiences were far from satisfying. In the latest case I needed an item shipped by 2-day air so as to avoid delivery while out of town the following week. The web site kept flipping the order back to 7-day default, no matter how many times I reset the choice to 2-day air. It finally displayed my choice correctly, along with the extra charge. I clicked on "Submit" and next thing that came up was a confirmation showing 7-day delivery again! I called and tried to get it changed, but the company was "unable" to upgrade the shipping. The item was shipped anyway, was delivered while I was out of town, and apparently stolen during that time. Now I am trying to process a chargeback on my credit card. Beware. The web site is unreliable and will CHANGE your order after you hit the "Submit" button.

We have been a customer of Brownells since 1965.I doubt that anyone from that time is still there. Never the less todays Brownells has treated us like we voted for biden.Never have we had to wait for them to ship products like now.2 years for simple screwdriver sets is unacceptable,but it is so. The prices we pay for these products is high,yet we always pay it because they always delivered.The clincher was on a set of Grace Brass drift punches that they made me send back ,(as only a few needed replaced ) its been 2 months now. I have called and they blame the kung flu! They tell me that they are not obtainable at all. So just for the he'll of it I called Larry at Midway about it and the exact same Grace set has already been shipped and will be here Tuesday! So Brownells is lying to me obviously. That is as low as it gets. Thats what they think of the thousands of dollars we spent there over the 56 years we have patronized them.

I ordered a $10 "warm bluing" product on 05/14/21. It is now 05/29/21 and it's still not here. And it did not require HazMat shipping either. I've called about it twice and received surly responses. I've been told that I should have bought expedited shipping, that the delay is essentially my fault! Who, in their right mind, is going to spend an extra $7 for shipping on a $10 order? They used to get orders to me in a timely fashion. Not one apology from the calls I originated. Rude people, too! The only mistake I made was ordering from Brownells. Never again! I will also add that I left three texts regarding this issue and finally got a call back from a nice person and finally got an apology. However, they still really can't pin down a date of arrival. I'm restoring a fine SxS and ordered this bluing product to coincide with the polishing of these barrels. I'm tired of having to continually remove oxidizing while waiting on this product. I finally gave up and ordered bluing from another company two days ago. I'd give odds that the new order will beat the delivery of my now weeks old Brownells' order. They used to be friendly, efficient, and responsive. They've really slipped. Not the nicest people to deal with anymore. I know that mistakes happen, but it's in how you handle mistakes AND how you interact with your customers that can make or break a company. I really am sorry to say that they're broken. They need to realize that they are not the only game in town. They need to do some customer service training, but it would probably be best if they just got out of the business and let the professional companies handle things. They've received the last order from this customer. I strongly suggest that you look ANYWHERE else for your gunsmithing needs. Addendum: 06/01/21. Yep. Just as I suspected. My replacement bluing from another company arrived today. Less than one week from the date I ordered it... including the holiday! It's going on three weeks and my Brownells order is still not here! Harumph!

Wow! Check out the massive number of 1-star reviews! It's regrettable that I have to add to it, but these guys are just plain doing it wrong. See, if I put quantity 2 in my cart and press "Checkout" that means a lock should be on the database. Then once payment is verified (within, say, 15 minutes) a "commit" should be issued for the transaction. But they cheaped out on their web developers and aren't doing that, so I'm paying $30 in shipping and hazmat fees and only getting $30 in powder instead of $60 I ordered. When I called, they said they couldn't do anything and I'd have to call back in the morning because the "A" team had gone home for the day. Nice customer service! When I called back in the morning they said they couldn't do anything except cancel my order. They altered my order after I placed it and after they sent me an email confirming all the items would be there and they defaulted on that contract. To make things even more interesting, I agreed to do the phone survey after the phone call and when the call came in I answered it but their phone survey robot doesn't "hear" the DTMF tones to answer questions! Why don't you guys just hang it up and let the big boys service the market? You aren't qualified to be selling on the web, because you don't comply with eCommerce norms or have good customer service. Just go out of business and blame Covid or something and be done. Someone else will step in and do the heavy lifting and you can sell ice and beef jerky and firewood on the side of the road.

Brownells used to be great but they have taken a nosedive over the years. I signed up for the $50 Edge program where you get free 2 day shipping. They would not let me apply it to a backorder even though the order was fulfilled after my membership started. Manager was very rude about it too. What a joke, much better retailers out there now, no need to waste time and money with these clowns.

Ordered some gun powder. Received updated shipping notices concerning arrival date. This really didn't matter to me because I have a barrel with a lid on it by my house that delivery companies all know about and place my packages. I received an email notice today that my package couldn't be delivered as nobody was home to sign for it. What? I hadn't been notified that a signature was required and that I must be home when the package arrived. I guess these people think that we are supposed to wait around home all day and dwiddle our thumbs until the package arrives. Why wasn't I notified of this or given the option to opt out?? That's ok, I'll spend the next few hours blasting Brownell's all over the internet.

Not pleased with the service or Ron around I have been getting. Placed an order for a pistol a gift for my girl friend placed the order under her name and told them I would pay for the purchase they shipped the pistol under my name when it was supposed to be under hers. They made the error and now want the flat provider to send the pistol back so that we can replace the order under her name which will take another three weeks. It’s been that already. Multiple phone call that a supervisor will call me back which has been totally untrue. It’s quite obvious my $530 bucks are tied up else where and it’s no mind to them very bad business relations it would be so simple to verify with the flow the proper name!!!

Ordered a few things, which were shipped within a week. Package never arrived. They said according to tracking that it was delivered. It may have been, but not to me. They were absolutely unwilling to accommodate me in any way, shape or form. Last time I will order from them.