BrownellsReviews of brownells.com

Terrible customer service. Had i not called back a few days later, i wouldn’t have known my order needed a “web verification” for fraud. I received no emails or confirmation number for my order. I literally spent almost $1000 on parts on 3 orders. 3 Customer services reps said i will receive an email. Never received an email. Finally got last of 3 items. Item tolerances are way off and doesn’t fit. Rep said i will receive a return/item exchange print out via email immediately. I never received an email. I will not be using Brownells after this is finalized. Never again! How can you blatantly lie to a customer.

Wow how can a company suck this bad .. Ordered 3 separate times first 2 my orders where canceled after about 5 days and even though they canceled my order and sent nothing still got charged 3$ for shipping insurance.... I should of seen this as a sign but nope I tried a third time now my order is on hold so I call customer service AGAIN they can't help me I need the web team but they were off already so he said he was gonna transfer me well 15 minutes of being on hold I realized I wasn't transfered and no one is picking up ... All I have to say is how the hell are they in business then I see girls with guns on YouTube and they are essentially advertising for them ..... once again what a joke they cant get the orders out that they get yet they still send me adds all the time to buy stuff.... ive tried 3 times to buy stuff from brown stain I mean brownells 3rd strike your out .... gonna let the world know how brown stain skid marks is as a company oh I mean brownells

While they have good products usually in stock, their shipping methods are TERRIBLE. I have ordered from them for the last few years and most all of the trouble is with SHIPPING. It is slow at getting packages picked up by their shippers. They use FedEx mostly and USPS, both of which have become very unreliable in the last year. Brownells needs to offer UPS shipping (Overnight, 2 day, and regular), so customers have a choice of shippers. UPS tends to be the most reliable for my area at least. ALSO, I have paid for 2 day or overnight delivery on many occasions for an extra $10-$20, and Brownells will often pocket that extra money and just send it standard ground shipping. THAT IS FRAUD! Done with them. No other business I have ordered from in the last year has ever had any trouble getting packages delivered to the shipper on time, and not sending them how customer requests them to be delivered is unacceptable. There are several other businesses similiar to Brownells that will be getting my monthly orders for business customers in the future, since Brownells cannot keep their shipping end of the their business in order.

Made an order on Monday. There was no indication that there was an issue with my order. On Friday, they sent me an email that I needed to contact them and verify my details for fraud protection. I called them, all my details were correct so not sure what that was all about. They said they would ship out my order in 5 business days. I told them that it had already been 5 business days and asked if they were going to overnight it. No, they said...they admitted they waited 5 days to call me but they couldn't ship today. Then I told them that I could go to Midway and get the same item for $50 less and asked could they price match. No again, they said. So, I canceled my order and did in fact get it for $50 cheaper through Midway and with no hassle. I will never order from Brownells again.

Save time money don’t order from these guys really terrible experience ordered a Colt 14.5 LE6921 upper on the 14th of September ana still do not have my package talked to a customer service and all they said is we will get back to you. Very disappointed go somewhere else just a friendly advise.

Residing in The Netherlands, I'm dependent from Brownells when it comes to 'exotic' AR parts. I have them delivered to a German gun store. When looking for a specific magazine, Brownells Switserland had (at least) one in stock so I asked the shop to order one. Brownells replied: just one? You better wait untill our German counterpart have them restocked. While their site clearly states that Backorder is currently not available. So I'm not a respected customer? Come on.

Brownells needs to look at their Internet order processing. Placed and order that according to their website went through. Four days later had to go to their website to find out it was put on hold. No communication what sent to notify that the order was on hold.

Their customer service and sales processes are a joke. Don't waste your time. Same experience as others. I received an order confirmation days after I placed an order. The confirmation said I would be receiving a shipping notice next. The items were in stock so I expected them to ship that same day or next. After 8 days and no shipping information, I contacted them and got a reply that they were days behind on answering emails. I did get an email later that day that seemed unrelated, but said I needed to call and verify some information. When I called they verified my address, my billing information and every item on the invoice. They then wanted the last four digits of the credit card I used. When I told them I actively use 10 or so credit cards and could not tell them which one I used. They said they needed it. WHY? They had all my other information and could compare it to the card info. Worst experience ever. By the way- why did they not disclose they were going to reconfirm everything rather than leaving me hanging for 8 days. They did not even follow the process they said they would in their confirmation email. Worst experience ever and the customer service woman was a witch. I will never order from Brownells again. By the way I ordered some Ammo from Palmetto State Armory the same day and received the ammo 4 days later. Now that is what I call a great experience.