BrownellsReviews of brownells.com

I came across an automated response email that I received from Brownells starting I was a valued customer from my last of several correspondences about never receiving my rifle parts to fix my rifle. Every email went unresponsive after the initial automated response. The customer service was horrible and never fulfilled.

Took 2 weeks to get a shipment OUT OF THEIR DOOR for a very simple order. Then they required an adult signature without ever informing me during the ordering process. Incredibly slow company and the website is really really bad.

Ordered parts from Brownells in November 2021, by December 9 the tracking indicated my parcel is in Bucharest and there it got stuck. After numerous mails and very little feedback after days of waiting I was told my parcel was sent to the wrong adress and that someone from the courrier company would contact me me ‘shortly’. Nobody ever contacted me and by end January 2022 I asked for a refund cause my package was still indicating Bucharest after which I was promised that my parcel will be delivered by 8 February. After a day or two received a mail stating that my money was refunded, all good and well but waisted 3 months of my time waiting to upgrade my lever action. Will never order from them again

If I could do less than one star, I would. WORST. CUSTOMER. SERVICE. EVER. Ruined Christmas because the billing address was different than the shipping address. They could have simply told us at time of purchase so we could do whatever BS they need, but NO, lets wait weeks instead and make sure our Christmas presents don't get here.

Inventory control and shipping are an absolute joke. Ordered a Part from them when I ordered it stated part was I stock then after I ordered it I received an email stating that part was on back order and could take 5 to 8 weeks to arrive. Received some lame excuse about it stating that on order sheet and how I must have "missed" it. Now a month later trying to contact them about it and they now say they are overwhelmed by requests and are several days behind in even answering customers inquiries! How can a business even continue when they have that alittle control over their orders?

Don't ever buy from Brownells, they will bombard you with emails from which you can't unsubscribe

Awful customer service. Canceled my order without letting me know and then when I reached out about my order I was told they no longer carry that product.

I'll start by saying the people are very polite. That's where it ends. I put in two orders for ammo. The first one shipped out after 2 weeks and got lost then found after an extra week. The second order which was $400 worth of creedmoor, well that's a different story. After 2 weeks they created a label and that's it. After I complained it went to claims where there was some excuse that made no sense but a new order was supposed to ship out. It never did. The best part is they don't even have the ammo to replace it, have no clue when they will have more and were just going to keep my money until I called and said something. I will never shop here again.