Brooks RepublicReviews of brooksrepublic.com

Still have not received my shoes. Had no trouble billing my card timely. Tracking shows at USPS in Indianapolis but has been there since July 9th. Pretty sure I'll never see my shoes or my money again. SCAM!!!!!

I email Tiffany with Brooks Republic Customer Service Team to explain that I made an error when placing my order. Unfortunately, I ordered the same shoe and size twice. When I noticed my mistake I contacted the customer service team, and the responding person was Tiffany. Tiffany assured me that the issue would be taken care of. To this date I'm still waiting on a credit to my credit card. If, you are considering placing an order, please be careful, because you might make a costly mistake and never get a refund!! LaVerne

Waited a very long time for my shoes only to be told they were delivered when they were not. Tiffany the customer representative basically threatened me if I wanted to take it any further. Have never dealt with a company like this before in my life. NEVER AGAIN !!!

This company can not be trusted. The shoes that I ordered was never delivered. I had been tracking the order daily for weeks and it showed being in a distribution center for 5 days with no movement. They then sent me an email asking if I liked the product and when I replied it was never delivered all of a sudden the tracking information was updated stating it was delivered and the drop points changed that I had been watching daily. This company can’t be trusted along with the tracking information

Avoid this company!! Ordered a pair of shoes that looked great online. Shoes were junk and undersized, delivered wadded up in plastic wrap. Tried returning and they just keep flipping the script, making it impossible to return. First offered me 70% off to keep them. After declining that offer, they changed to 20% off and tell me I need to return to UK, but won’t provide an address.

Order #6143- my order never arrived. I have been requesting evidence of the delivery from UPS. Brooks Republic has not shown evidence that the product was actually delivered. I have requested a full refund. Let's see if that happens. Buyer Beware.

I made an order in May, it was delivered in Florida, made an inquiry through email since no one picks up the customer service phone number. I was given another link to track my order. The order was delivered in some address in Georgia. I reached out again and was given another link to track the order. It took two weeks for any updates on that link then it was finally updated that order was delivered. I checked my cameras and there was no delivery made on the particular date they provided. At this point I requested for a refund but they completely ignored my request, I was emailed that a replacement order has been mailed. Buyer beware.

Purchased a pair of fishermen sandals. Poor quality. Advertisements misleading with superior photos of higher quality. Return process very complicated. Lesson learned: You get what you paid for. Don't waste your money as I did.