We are a top-rated long-distance moving coordination service you can trust. We work with trusted, highly rated moving carriers to arrange local, interstate, and cross-country moves across the 48 continental states, with options for Alaska and Hawaii. We also assist with military and employer relocations, offer packing services, 30 days of complimentary storage with re-delivery, and can coordinate third-party auto transport.
State to State Moves Inc (bronzestarmoving.com) has 59 customer reviews on Five Star Index, with an average rating of 2.8 out of 5.
Also known as
State to State Moves, bronzestarmoving.com
Website
bronzestarmoving.com
Category
Moving & Storage
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 44% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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STOP... don't call them. They lie, they don't answer the phone, they don't answer email. I have never experienced anything like this. I will update tomorrow if I hear back from anyone from the company. As of today they have just taking my money and not getting back to me on any details of my move. Please find a different company.
Response from State to State Moves IncJul 12, 2023
Dear Sadie,
Thank you for taking the time to share your feedback about your experience with Bronze Star Moving and Storage. We apologize for the inconvenience and disappointment you have expressed. However, after conducting a thorough search in our system, we were unable to locate any records associated with your name or the review you mentioned. I have looked everyone up in my scheduled move and I tried to locate your email on trust pilot. Please provide me with a job number and name on file. There is a carrier out of CA with the name Bronze Star and sometimes people do get that confused.
In order to address your concerns and investigate the matter further, we kindly request that you provide us with some identifying information, such as the name on the file, your Job ID #, or any other details that could help us locate your file in our database. With this information, we can promptly look into the matter and provide you with a more accurate response.
We value our customers' feedback and take every review seriously, aiming to provide the best possible service to all our clients. We appreciate your understanding and cooperation in providing us with the necessary details. Please feel free to reach out to us directly at 888-610-5045 or respond to this message with the requested information.
Once again, we apologize for any inconvenience caused and look forward to assisting you further.
Best regards,
Bronze Star Moving and Storage
OK
Oliver K.
I recommend them!!
They arrived on time, were very fast, very pleasant and took care of our property! Not a thing was damaged and they were very professional. We would highly recommend them!
LU
Lupe
response to my earlier post…
So I get a response to my earlier post about this company stating basically, it's my fault. I "should" have known and because I wrote a negative Accurate review they will now make SURE I pay for it, and not offer to compensate me at all for their failure to explain all the costs (they wrote previously that after listening to the conversation, that everything was not explained) now all of a sudden I was Rude. Even though Nicolas did not explain the full costs, I never said he was unpleasant. We had a great conversation, talking about our times in the military.
I was never told to package up items, I was informed by Nickolas that packaging was what the movers would do and it was INCLUDED.
When the movers were here and explained to me it was Not included... I said OK, well I can package up some of the items myself and they said NO, they would only repackage them, and still have to charge me.
like I said before, the movers were pleasant, helpful and working hard, and they deserved their tip.
Bronze Star Moving and Storage, Do what you said you would do, and be more open about charges going forward.
I write this so others will be informed and ASK a Lot of questions!!!! The company will not be forthcoming with information (hopefully, now they will!!?)
I am still grateful I am moving, and only wish positive energy for all involved
Response from State to State Moves IncJun 29, 2023
We reviewed this job. I am sorry that your expectations did not match the service. You were told the movers come in and pad wrap and blanket wrap all furniture. You let Nicholas know that you had more boxes and not much furnture. He said the movers would come in and load the boxes. No packing other than the pad wrapping and moving tape is included. If we had known you had none of your items packed up we could have ordered packing materials to be brought by the movers to pack up your belongings for you. At the loading when the driver arrived nothing was packed and the drivers gave you a good discounted price and packed up and delivered all of your items as what is stated in the estimate. There is no resolution to come to because the service was exactly what you received. I am sorry for the inconvenience it was for you. We gave you a call again before loading to review the inventory and you explained nothing changed. So we as your broker cannot correct services that weren't ordered on the original estimate.
Thanks,
Bronze Star
BI
Bobby I.
Please do not book with them at all
Please do not book with them at all. Trust me. It’s a bait and deception. I’m reposting my wife’s review so people can stay clear of this company all together.
Bronze is the actual broker not the movers which I learned this after the fact. Word of advice. Never book with a broker cause they don’t care what happens after they get their share of money. Initially they are extremely nice because they want your money. You are lured in with excellent customer service and promises to have the best experience for your move. After they get the first deposit, customer service goes from great to very poor. what they don’t tell you is they will outsource your moving with another company that has terrible ratings everywhere. And prices can change significantly. The rating for this particular company after finding out about it 24 hrs before the move I was devastated. I called and texted Mia and frank about how unhappy I was about the outsourcing and they did not respond to me one time. I felt they abandoned me after they got their money. It was deceitful and very unappreciated.
When the moving company that I had no choice but to use got here, there were things that Bronze did not do a good job describing like how large my couches were so we got charge extra for that.
Another reason to not use them is 3 days before our move, there was a scheduled time that was not met by Bronze representative. He was an hour and a half late for the call and by that time my 2 toddlers were awake and I could not focus on verifying the items that were going. It was a long and stressful process and I asked if we can do it the next day and my request was turned down because they said it had to be done today even though they did not honor the original time they were suppose to call. There were things that I did not get to look over properly because of how chaotic the verification was. One of those things was the amount of time I would need storage. Mia convinced me to use their storage which she said I could get up to 2 months free but if I need more time to call them and it would be sorted from there. On the contract, it was only for 30 days which I missed because of how chaotic the verification was 3 days before the move and now that we want our things they are charging us an extra 300 dollars for 16 extra days in storage.
I say all this to say please stay clear of Bronze because it’s a plot to reel you in and then screw you over there after. Please go with another company and get them vet them very well.
Response from State to State Moves IncJun 2, 2023
This client has left two reviews One updated below and this one. Please remove one of them @ Trust Pilot. Thanks
BI
Bola I.
Here are reasons to not book Bronze…
Here are reasons to not book Bronze Star moving company for your next move
Bronze is the actual broker not the movers which I learned this after the fact. Word of advice. Never book with a broker cause they don’t care what happens after they get their share of money. Initially they are extremely nice because they want your money. You are lured in with excellent customer service and promises to have the best experience for your move. After they get the first deposit, customer service goes from great to very poor. what they don’t tell you is they will outsource your moving with another company that has terrible ratings everywhere. And prices can change significantly. The rating for this particular company after finding out about it 24 hrs before the move I was devastated. I called and texted Mia and frank about how unhappy I was about the outsourcing and they did not respond to me one time. I felt they abandoned me after they got their money. It was deceitful and very unappreciated.
When the moving company that I had no choice but to use got here, there were things that Bronze did not do a good job describing like how large my couches were so we got charge extra for that.
Another reason to not use them is 3 days before our move, there was a scheduled time that was not met by Bronze representative. He was an hour and a half late for the call and by that time my 2 toddlers were awake and I could not focus on verifying the items that were going. It was a long and stressful process and I asked if we can do it the next day and my request was turned down because they said it had to be done today even though they did not honor the original time they were suppose to call. There were things that I did not get to look over properly because of how chaotic the verification was. One of those things was the amount of time I would need storage. Mia convinced me to use their storage which she said I could get up to 2 months free but if I need more time to call them and it would be sorted from there. On the contract, it was only for 30 days which I missed because of how chaotic the verification was 3 days before the move and now that we want our things they are charging us an extra 300 dollars for 16 extra days in storage.
I say all this to say please stay clear of Bronze because it’s a plot to reel you in and then screw you over there after. Please go with another company and get them vet them very well.
Are you going to take any responsibility that your representative was late and called at a bad time? Are you gonna take responsibility of the fact that you outsource my move to people that has terrible reviews and didn’t know about this till 24 hrs after the move. I planned on leaving a review regardless of the storage situation so saying I am leaving a bad review because of storage is false. Also take responsibility of the fact that nobody responded to me when I complained about outsourcing to a company who’s reviews are terrible. Stay clear of bronze.
Response from State to State Moves IncJun 2, 2023
Dear Bola, We understand that you had concerns about our role as a broker, and we apologize if this wasn't clearly communicated to you. However your review of your pick up you left was "the guys were really nice and professional but their reviews suck." You Booked your move originally with Mia correspondence with you began 02/21/2023. When you reserved your move originally you did not have storage listed as a service in the beginning your household goods move was to be delivered to your personal residence. We would like to clarify that your estimate and the contract clearly stated the duration of the free storage period as 30 days. We apologize if there was any confusion on your end however text 25 estimates sent show you were aware 30 days was offered to you on exactly 03/23/2023 u did get the 30 days. You also updated your estimate and what was going 3 times, you were aware if you added inventory , or additional services to be preformed by the movers the price would increase. You also texted us this was the reason you didn't re-do the estimate again before loading -03/26/2023 02:54:52 pm- Cx was concerned that she didn`t do a good QA because, "she was pressed for time and distracted by her kids. Told cx to review inventory and prioritize items because she`s worried she won`t have enough space" (but also doesn`t want to pay for additional space!). Told her to call if she wants to increase space reservation. On 05/15 you called asking for additional storage. We accommodated and extended your storage and explained you would be responsible for monthly storage fee's until delivery. When we were unable to give you another month for free you then said you always had 60 days storage, you were shown it in all your estimates signed along with texts. According to our records, you had multiple interactions with our customer service department, and we were available to address your questions and concerns. you spoke with our office 15 times the month of March and another 10 the month of April and 4 more times in May. We regret any perception that we took your money and became non-responsive. We pride ourselves on our availability and commitment to customer service. We take your review seriously, and we are committed to addressing the issues you faced during your move. I am going to request this review to be flagged with Google Directly as it is not accurate and we work hard for our clients we have stellar reviews we are accredited with the BBB, on consumer affairs', a proud member of the American Trucking Association. I'm sorry the move was stressful for you we understand you had a lot of personal changes however it is not okay for a client to blame a moving company and then leave a review like this on a page for the business. My business in not the reason for the stress you endure that had nothing to do with your moving company. We will be submitting and sending yelp all the notes on the file along with all text messages, and call recordings for yelp to gain a comprehensive understanding of your experience and what services were actually provided to you. ,This is a untrue direct attack against my business because you could not locate and home, had to extend storage, and now have to pay a monthly unit rate until you do locate a home to deliver to. Because we didn't give you another 30 days you threatened my business and left a review because you wanted it for free we cannot do another month and I'm outraged a client would ever intentionally harm a company because of personal problems that had nothing to do with my company. This review comes after you were told we cannot give you anymore free storage and this is false. We will again provide documentation just like on our yelp to have this removed immediately.
LT
Laura T.
A shipping broker is only as good as…
A shipping broker is only as good as the moving companies they use to transport. My experience was a nightmare. I moved from Cali to Tn. They were suppose to wrap all my furniture with blankets & bubble wrap. The guy showed up with no materials whatsoever. He had 2 wks moving experience, no one to help him. I purchased all the wrapping & boxes. As far as another team worker, he went down to home depot & pickup an illegal to help load. After it was loaded they informed me he had to drive to Arizona to unload the stuff that was in front of mine??? So obviously they had to unload my stuff to get to the AR stuff, then reload mine. By the time my stuff got to TN it was smashed, broken & missing stuff. And get this, it wasn't wrapped anymore!! Forgot mention, the loader in Cali used my bathroom & stolen my meds as well. I called him on it & he gave them back with the threat of calling the cops. NEVER HAVE I BEEN SO DISAPPOINTED IN A MOVING SERVICE. Beware of people that are actually moving your life.
Response from State to State Moves IncApr 20, 2023
Hello Laura,
I am sorry to hear of this. I have not heard from you since 01/03. I have a follow up report of the situation transcripted on your immedite file. I want to know why you waited 3 months to go onto a review site to leave this review. When you spoke with Sandy in customer service you were delivered. you went a got a storage unit ro deliver to. You were loaded on the dates of 12/07 - 12/03. You updated the address and your driver delivered. I do see in the note with Sandy on 01/03 we assited you with the insurance claims to Alex. I have no notation of medication being taken nor any information from you explaining your meds were taken and given back. Laura, if we do not know any of these things and find out 3 months later a completly different story how would we assit you in filing these complaints agains Alex and his DOT to ensure the Goverment is aware of these things. Had you called at loading we would of fired the driver on the spot and we would have had you press charges against him encouraging you to contact local law enforcment. I am just confused. We were their for you from the time you booked your move with us in Sept. until you were delivered and filed the insurance claims. Please call my office so we can further assit you in this situation we do take this seriousley and we would have never wanted you to wait 3 months and then leave this review on our review site without ever calling us. I look forward to your call. You may call customer service or Thomas directly so we can assit you. Thanks!
TM
Terry M.
Zero Stars
Based on our recent experience with this company, we recommend you DO NOT USE them and that you take time to read all NEGATIVE reviews and you will see why. In my opinion, if you hire these people, you WILL be the next person writing a negative review. We paid a lot of money and we were not treated reasonably, fairly, or respectfully. In our experience they did not stand behind their promises or protect their client. Please research. Read ALL the negative reviews - they are eye-opening.
Response from State to State Moves IncApr 5, 2023
Hello Trust Pilot, we are currently dealing with the Cheif, Commercial Enforcment and Investigation Division of the US Deparment of transportation. We are also involved with Terry's attorney, LANDERHOLM. I am addressing Trustpilot as we are not to be in communication with Maupin according to our attorney. I can upload all documents submitted and the replies showing we did not breaking laws and or regulations while also aquiring all documents required by law. The Maupins have received our replies and because no further action can be taken they are now attacking us via reviews. I am going to upload all douments and replies. We are also currently removing the false complaints against our US DOT number. We have had a majority of the Maupin's reviews removed from other platforms. - Your client updated and added inventory to the estimate with our quality assurance advisor and added additional packing services. All of which was requested by the Maupins to be added. On the day of loading, which was their preferred date for pickup, the movers by law did not begin loading anything without the customer's approval, especially if there were additional items not listed on the estimate. The Maupins decided to add the entire contents of a shed even though they said they would not be taking them, however, at the last minute decided to take them. The movers walked through again and listed off the additional items and the additional cubic footage the additions would take up inside the truck, as well as any and all packing or additional services. The Maupins agreed to the charges and were aware of these charges prior to anything being loaded onto the truck. They agreed and signed the Binding moving estimate as well as the revised Bill of Lading. Your 110% does not apply to Binding Moving Estimates, only non-binding moving estimates. We make our clients aware of the prices so that they can decide if it is something they can afford to do or not prior to the beginning of service. All of the updated laws are available for you on the US FMCSA.gov. I will be submitting all of this to the formal complaints field against my business in order to have them removed. I can as well send all copies of your client's Binding Moving Estimates, all charges were clearly stated and we followed all policies, guidelines, and laws from the US Department of Transportation.
https://www.federalregister.gov/documents/2022/04/26/2022-08808/implementation-of-household-goods-working-group-recommendations
Before loading your household goods, and upon mutual agreement between you and your mover, your mover may amend an estimate of charges. Your mover may not amend the estimate after loading the shipment.
The client agreed to the added charges and again signed the Binding Moving Estimate and revised Bill of Lading agreeing to all charges.
TS
Talia S.
They will steal from you! RUN!
I have no idea how this company has so many positive reviews. While I did hire them partially based on all the positive reviews, I am shocked at what happened here.
We reached out to inquire about services for a cross country move. They were immediately kind, helpful, and responsive. They said they had a spot on a truck to fill and offered us a great deal to book. It seemed too good to be true, but everything online said they were great so we booked. That's when it went downhill.
After booking, they basically ghosted us. They would answer our calls and would promise to call back and would never call back. On every call they reassured us that they would pick up on our preferred date and get us our stuff within a few days (nowhere near the 30day max). They created their quote based on number of items and said a couple more wouldn't be an issue. They didn't explain that it was actually based on cubic footage. Either way, we spoke with them ahead and let them know we would have additional items. They updated the quote and charged more- not a problem. The problem is that they said within 2 days we would hear about pick up day and window. As before, they didn't call us. We had to keep calling incessantly to get answers. No one helped, they just delayed responses.
Eventually they called and said pick up would likely be on a Saturday based on our contract (which actually said Thursday or Friday). They eventually said it was a mistake on their end and that our contract was correct. Finally, with a day to spare, we were told pick up would be Friday between 8am-11am. Friday comes, it's 8am and we haven't heard from our driver. We call customer service who says "oh, 2 minutes ago they called and said the truck broke down." They then proceeded to tell us that they likely couldn't get us out until Saturday (so it makes me wonder if they did, in fact, write it down incorrectly). We fought them to get another truck. They did and when we weren't hearing from that driver, they said that truck also broke down. With more pressure on them, we got assigned a 3rd driver to pick up between 4-7pm. We had a 5hr drive that night so we called the driver who said he was a 4 hour drive out and should be there by 4pm, 5 at the latest. Then the driver became unresponsive. At 6:30pm he called to say he was there.
They packed up all our stuff and loaded it on the truck. They DID NOT try pack it with as little space as possible. They then proceeded to charge us for an additional approx 350 cubic feet than quoted. On the truck, they did not pack as tightly as possible. Our driver was able to climb over the stuff, to the back of the truck and bend down to pull out a box. If that doesn't demonstrate the open space, I don't know what does. They wrapped our furniture in a way that left open space where there could have been boxes. They essentially extorted us. According to our contract, and federal regulations, since they loaded the truck, they agreed to the initial quote and they should not have charged us more. They charged us $2,000 more than quoted. We had no choice. Bronze Star was closed so we couldn't get support. After reviewing the inventory, they also charged us for all medium and large boxes, which isn't true. They lied and were fraudulent just to get more money.
We called Bronze Star over the next couple of days to get an idea of when our stuff may be delivered. As before, they promised to call us back and didn't. They lied and said the other company flew our driver out to help us which is a lie based on what the driver told us. It also wouldn't make sense with the timeline.
A day or so later, they told us our stuff was driven to the North East (we were moving from the South to the West Coast), and was sitting in a storage locker with no idea when it would come. The stuff has since arrived after 2 weeks (which yes, does fall in the contract, but it was a pain to get an ETA).
When the stuff arrived, we had furniture unprotected, some things were broken, and the biggest this was when we measured the space on the truck it was LESS THAN the original estimate. It is clear they spread out our stuff on the first truck to make it seem like it used more space. They lied and stole. We have clear photo evidence.
Bronze Star told us what we needed to hear to book us and left us high and dry. Their supervisor, Court, yelled at us on the phone multiple times. They lied to us to get them to trust them and then broke their contract and stole from us. Oh, and their 3rd party movers have an F rating on the BBB. They clearly don't vet their partners. When we brought this up, they put it on us and it was basically our fault because we needed to get out of our home.
Anyway, DO NOT book them. Book pods and move it yourself.
Response from State to State Moves IncFeb 16, 2023
We did experience some difficulty last minute with the initially selected carrier sending the job back to us to redispatch, due to unforeseen issues with their truck. Another carrier was selected pretty quickly, however this carrier also would not work out because they ran out of space on their truck, not because it also “broke down.” At no point did the customer have to “fight” us to get another truck assigned; standard operating procedure is to automatically begin looking for a replacement carrier the moment the need arises. We were able to select a different carrier for this pickup. This was absolutely not the customer’s fault. Things like this do happen, most of the time without prior notice, and it is the broker’s responsibility to find a solution which was done
The driver arrived within the pickup window dictated on the customer’s contract. Bronze Star Moving has three full time customer service representatives available 24 hours per day, seven days per week, including nights and weekends, to handle any and all needs of the customers. All customers are advised verbally and in writing on their signed contracts and pickup confirmation emails what to do if they experience a problem at pickup. The contract states,
1.The mover must provide you with a revised estimate.
2.Contact our office at (888) 610-5045 so that we may assist you with any revisions.
3.DO NOT allow the mover to load the truck or perform any services before you CALL US. You must agree in writing to the new estimate. We will assist you with this.”
The customer did not contact our office so that we could help with the revision of the estimate, their reason being that Google told them our office was closed. We should have been contacted.
Bronze Star Moving is in no way liable for a customer’s increase in cubic footage, especially if no attempt was made to allow us to help. Minimal can be done after signatures are received at pickup and everything is loaded. The customer did require the use of an additional 350 cubic feet worth of space on the truck, which increased the price of the move at the agreed-to rate per cubic foot on the contract. The professional movers that loaded the truck did so in the best way possible to ensure safe transport. If our offices had been contacted, we may have been able to see if the carrier was packing the truck “with as little space as possible.” Unfortunately, without any evidence these claims are purely circumstantial.
Our Customer Service team spoke with the customer multiple times regarding delivery, but any update that we provided simply was not good enough. The customer wanted to know an exact date that everything would be arriving, which is not something that can be guaranteed without a premium service added to the bill. The delivery window, again as dictated by the terms of the contract, was 5-30 business days due to the large distance between pickup and delivery locations. The carrier advised us on 02/02/23, just five calendar days after pickup, that the shipment was approximately 7-10 days out from arrival. After reviewing the written inventory that was taken at the time of pickup, it all made sense: the customer had an additional 10 large items, not to mention the larger-sized boxes than what was given to us over the phone during booking.
Also, we would need to review the clear photo evidence that the customer measured the space on the truck so we can substantiate these claims that less space was required for their move.
This particular customer had additional items that were not included on the initial estimate. The customer did not read much, if any, of the contract that clearly outlines policies and procedures for the move. Again, while the issues with the carrier are in no way the customer’s fault, Bronze Star Moving cannot be held responsible for a customer’s added inventory or services, or additional cubic footage. We wish you the best of luck in your endeavors in Las Vegas.
