State to State Moves IncReviews of bronzestarmoving.com

Bronze Star Moving is just a Brokerage Service and has nothing to do with the actual movers, who they farm the actual move to. My contact Chris Sergio underquated my sq footage (do not move with someone who moves by sq footage estimates). When I ran into issues he was no where to be found and never returned my contacts. By the way he pocketed 50 percent of the estimate. Thank goodness the mover was good to work with and they did help me get my furniture. It did cost me 2k more but I did get everything delivered. Stear clear and work directly with the moving company. Terrible experience.

DO NOT USE THIS COMPANY FOR ANYTHING RELATED TO YOUR MOVE!!!!! This company is an absolute scam and 2 years ago I used them to move from San Antonio to NYC. They changed the price of the quote twice, then changed it again once the actual movers showed up. They then claimed they would deliver my belongings on New Year's Day 2024 and that never happened. They held my property outside of Dallas, TX for almost a month. I lived the first two weeks in NYC with only the property I was able to fit in my car that I drove to NYC Slept on an air mattress, had to buy a futon just to have something to sit on and had to spend $750 on clothes just so I could have dress clothes for work. I also moved with a 14 YO dog that had to live in an apartment with no furniture.When the mover finally showed up, he arrived at 9 PM two weeks after the promised delivery date and wouldn't even begin to take my items off the truck until I gave him the money order for the final payment. Only one mover showed up at my NYC apartment, SO I HAD TO HELP MOVE THE STUFF OUT OF THE TRUCK. And he still asked for a tip. It was by far one of the worst experiences of my life. Bronze Star IS NOT A MOVING COMPANY and is just a middle man. You will have a terrible experience if you hire them. I also filed a complaint with the Department of Transportation because of how bad of an experience I had. I have text messages and e-mails confirming their lies and the whole experience was absolutely terrible. DO NOT TALK TO THIS COMPANY AT ALL FOR ANYTHING. They are liars, cheaters and scammers.

All Review fack. Big scemmer

All Review fack and paid owner is a big scemmer

I was quoted one price after going through the inventory of everything in my home. Also sending a video of everything in my home when the movers got to my home the price changed to an extra $2000. Communication was terrible. With my things did arrive to my new home three weeks later one of my 65 inch TVs was damaged. I’m getting the runaround with that as well. They did not put my beds back together, which was already paid zero out of 10 do not recommend

!! WARNING !! This company is running a scam & gets away with it. They will steal your money. Contracted for a move with a 2600cu ft truck including my tool-boxes. Originally paid for a 2100 Cu ft. Load planner calculated at 1900cu feet but bought extra for dead space they later said I had to pay for. Pictures & emails of tool-boxes & all stuff being moved-No problem they said. On move day they came with a truck of about 1700 cu ft NOT 2600. Then they proceeded to attempt to extort more money for another truck. The truck they came with was only up to 1700 cu ft, a full 900 cu ft too small. They said they couldn't move any of my tool-boxes & only some furniture & boxes saying it was too large for the lift-gate. I measured & moved the larger box to the lift gate & the toolbox would fit all the way on & still had room to stand. They promised the tool-boxes could be loaded, saw the pictures repeatedly over 2 months, & I even broke the largest down anyway from one large to 5 smaller. On move day the movers refused to move them without even trying or touching them & made a bunch of excuses besides the lift gate that was shot down. They said they needed to transfer the items to another truck & even if they could load the tool-boxes they couldn't get them on the semi-truck in LA to drive to Texas because they don't have lift gates. They knew they needed lift gates so why would they take the money & let us get to move day then send someone who has to do a transfer, has too small of a truck, & they don't have semi-truck lift gates. We were promised a "direct move" with "no transfer & "you're getting an expedited move..." on a recoded call, with notice I was recording. The movers that day attempted to extort more money out of us saying that even if they could load the toolboxes & get them on a simi, that they would need to rent a truck in Texas to transfer again to unload, wanting way more money for this. They wanted more money to bring another truck. They brought too small a truck to begin with. They needed 47% more capacity being 900 cubic feet too little. THEY DID NOT SEND THE CONTRACTED AMOUNT. They had 4 people including the driver. Two of them were too old to lift anything & kept complaining the boxes were "too heavy" even though no one lifted a finger or a box. I am disabled & my left side has the strength of an 8-year-old & I could lift every box. They just stood around for 2 hours making excuses & doing nothing. Empty space you pay for...the scam is complain there is going to be a bunch & try to get more money telling you about dead space before even loading anything. I told Bronze Star I was renting an additional 400cu ft U-Haul for awkward size items to eliminate this objection. 2600 cu ft plus my 400 = 3000cu ft for a 1900 cu ft move! The movers kept complaining about safety & they couldn't go very high but wanted to stuff pic frames I had boxed above all the boxes. Ya they won't shift or break. & I'm sure nothing will get damaged by doing 3 transfers & that's safe. They said they would send another company the next day & promised calls back & they never did, they went MIA. The next day a company called but they had the same problem with no liftgate & the need to transfer the items but unable to. We had to be out that day or face a $1000 fee a day. We had to hire someone else. This company’s MO is getting the money & keep it whether you get moved or not. Find the cheapest company & try to legitimize it saying contract this & contract that. They make verbal promises & contradict themselves & make you feel comfortable until move day when they start the real scamming. Then if you don't pay & threaten dispute, they turn on you like a rabid dog. On moving day, the trucking companies get the cash to pick up, come scamming for additional money, then more to drop off. It is a Mob style racketeering operation. They say they are a family business, so was the Mob. NEVER USE THIS FAKE NOT MOVING COMPANY BROKER. The response below is LIES.

All fack reviews They did not pay to me for the review

Believe the negative reviews regarding poor communication with Bronze Star (this site and others). I sent an email requesting a refund nearly two weeks ago to both their billing email and my coordinator and haven't gotten a response at all. I called last week and was told I would hear from them today (apparently billing only works the first and last Tuesday of the month- eye roll). So, nearly the end of the day and I hadn't heard anything- so I call again- now they say billing only works the last Tuesday and Thursday of the month- which means they would have been working when I sent the original email... when I mentioned I was told something different, I just got the runaround and was told over and over after every question that "billing will respond when they can"- oh and also they only communicate by email. So who actually knows when billing works? In any case, I recognize that I am outside of the refund window with my request, but common courtesy and good business practice should prevail if this were a decent company and at least respond to me. In addition, I had a floating/ unknown move date a couple months from now- so zero work other than providing my quote has been done toward this move (which is actually no longer happening since we de decided to sell all our belongings due to unfortunate circumstance) a good business would also look at a refund request situation based on the individual circumstances and I would hope would refund our money in this case. However it remains to be seen if this mysterious billing department will actually respond.