BrondellReviews of brondell.com

According to online reviews Brondell customer service has received low ratings, with many customers expressing dissatisfaction regarding their support experiences. I have tried to obtain customer service from Brondell. A customer service representative identified online as “ Japhet Constancio Pameron (Brondell)”, has repeatedly requested that I perform various tests especially with the remote provided with model CL2200. After performing the tests to no avail, Brondell sends a request to repeat a test previously requested. This process continues with no resolution. There is no reply to my requests for a warranty replacement of two remotes. It appears Brondell just delays responses using evasive tactics. Brondell reportedly charges more to ship a warranty replacement than the cost new.

I bought the Swash S1400 luxury bidet toilet seat at Home Depot, Quebec City, Canada. After 18 months, remote functions didn't respond. When I called Brondell they said I'd have to ship it to Californian for repairs at my cost and they'd charge only 50% of repair cost. I didn't trust them or the product to be worth the cost so was never repaired. This all happened 3 years ago and I still sit on the useless, non functioning bidet.

Bought my bidet in 2023. I paid almost 300 for it. I just had an issue with the warm water part on the seat. I contacted the company and customer service. They were rude and no help. They wanted to charge almost 200 dollars to have me send it back and fix it. A good company will take care of their customers. I will never purchase nor recommend their product again. I work for a company that sells their product. I will not have people by it.

Don't purchase a seat from them! Based on there measurements and customer service it was supposed to fit but didn't. I returned it and was charged a $27.77 shipping fee.

O star if there’s an option! Bad customer support. Can’t take my broken bidet in for service center in SF. Have to mail it in only! Stay away from Brondell products.

Bought a Brondell Swash BL67 in January 2024. Four weeks ago, it started leaking from the hose. Removed the hose, the washer was split. Went to the hardware store - no washers that matched. Contacted Brondell - the ENTIRE HOSE had to be replaced - and only then after I sent them a photo, blah blah blah. They sent a new hose. Tried to attach it, but the tube that the hose attaches to is plastic. The fitting is steel. No more threads on the plastic! Brondell says I have to remove the seat, ship it back (at their cost) and wait for them to repair and send it back. A ROYAL pain in the tush, no pun intended. And then what? Will they put another plastic tube in, only to have that fail in another year, and then what? Seems to me Brondell is in the business of creating landfill. I will not buy another Brondell product. Adding more as of Dec. 18th. I was told by the "support agent" that because the bidet is still under warranty, all shipping costs would be covered. When I got their instructions for returning a seat for repair, however, the instructions clearly state that while I will be sent a prepaid shipping label (but only after sending a separate request), I will then be charged for it after the fact. The big benefit is that I am getting their reduced shipping rates. So it will cost me $30 to get this low-quality product fixed. And how long will it then last?

Within weeks of installing the Brondell T44 bidet toilet seat, the unit froze. Support was unable to provide a resolution, although they insisted I send a video of a nonoperational piece of hardware. Eventually I fixed that issue without assistance, with hours of reset and remote pairing. 9 months later the unit has failed again with flashing lights and gurgling noises. After weeks of back-and-forth with Rebecca of Brondell Support, she instructs that I return the unit to them for evaluation and repair. That’s a big ask; disassemble the seat from the toilet water supply, remove the 3-way water supply adapter, purchase a temporary seat, purchase a new supply hose to fit without the brondell hardware in place, ship and wait two weeks repair turnaround time, and hopefully reassemble without leaks from reinstalling these components. I protested this approach; Brondell‘s reply was to email me the warranty limitations page.  At this point, even though it was an $800 buy, I’m giving up, for the purchase of a real bidet toilet. You should avoid this gadget.

Completely useless customer support. I asked a simple question about a remote not working in the online technical support and gave all info required and CSR just closed the ticket without even responding to my question about why it's not working and no notification that ticket was closed. I took out a second ticket with clear information and question and same thing, ticket just closed without any response at all. It would be appreciated if a supervisor or manager can contact me regarding this experience.