Broadway Auto TransportReviews of broadwayautotransport.com

There was a lack of communication between the company and the driver, and they also gave me two phone numbers that didn't belong to the driver. This creates distrust and anxiety.

We have dealt with this company twice. Trying to give them a chance to redeem themselves. However, we had the same experience each time. We were quoted 1 price, signed a contract for that price to later, right before pick-up, the price had increased by a couple of hundred dollars. Why quote a price and have the customer sign a contract for said quote then change the price after taking a deposit. The second time I even asked if the price would change and was told no. On top of all that the representatives we dealt with, Bruce and Mike Brandon, were very rude. As of July 8, 2024, I have been working with the, Senior manager, Phil to resolve my issues. He has stated there will be weekly and monthly repost and meetings to help with the customer service issue and they are working on their quoting system.