BrixtonbakerReviews of brixtonbaker.com

Ok even thought I was kind of sceptical to order from this store, because of the negative reviews , I decided to do it because I couldn't find the specific handbag in the specific color anywhere else, after 10+ hours they sent me an email and I don't get it at all, this was the first and the last time I was ordering from this store!!! I would prefer for them to use a better excuse , like we are sorry our product sold out or something!!!🤷‍♀️🙋‍♀️this is what they sent to me : This email is to inform you Order # 2020-5286 has been cancelled due to potential fraudulent activity. Our third-party security partner noticed irregular shopping patterns in your transactions history. The order exhibits data points that are correlated with potential fraudulent activity. We apologize if this disappoints you, however we do this for your protection against potential fraud. The transaction has been voided and the payment has been returned in full. Thank you, Brixton Baker Fraud Prevention Team

Buyer beware. All this company cares about is taking your money. I tried to return my purse for a refund as I wasn't happy with the quality upon receiving my order. They did everything they could do try and keep my money, even though I followed all of their very stringent return requirements. It's not worth it to risk doing business with shady businesses like Brixton baker.

Canceled 2 orders. First they said the bag I chose had a cut in it and that they couldn’t locate another, even though it said they had 2. The second time they canceled my order, for a different bag, because they said my transaction looked fraudulent. But now that bag says sold out. They are dishonest and the reality is they probably don’t have the inventory they lead customers to believe they do.

I found the sold-out Kate Spade purse I had been looking for on brixtonbaker.com and purchased it immediately. However, when I received the purse it was not what I expected and I wanted to return it to get my money back and buy another one from this website. Their return policy said you have a week to email them with a return request after the package is delivered, and I emailed them within two days. What I learned is that Brixton Baker is NOT customer-friendly. It took me two different emails to get them to reply, and when they finally did they "couldn't find" the original email I sent - even after I sent them a screenshot of it. The company refuses to make it right and I am stuck with a purse I don't want. All this company wants is to take your money. Do not buy from them!! You are supporting a terrible business and putting money in criminals pockets.