Brixtonbaker is listed under Clothing & Underwear.
Brixtonbaker (brixtonbaker.com) has 17 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing17 approved reviews, newest moderated first
tracy
This is the second time I bought from Brixton Baker! I bought a Kate Spade Backpack and it arrived much sooner than what was listed on their website. They were super nice when I contacted them and they answered all my questions in a very quick time frame. Again, I can't say anything but nice things about my experience! Thank you!
Erjona M.
Ok even thought I was kind of sceptical to order from this store, because of the negative reviews , I decided to do it because I couldn't find the specific handbag in the specific color anywhere else, after 10+ hours they sent me an email and I don't get it at all, this was the first and the last time I was ordering from this store!!! I would prefer for them to use a better excuse , like we are sorry our product sold out or something!!!🤷♀️🙋♀️this is what they sent to me : This email is to inform you Order # 2020-5286 has been cancelled due to potential fraudulent activity. Our third-party security partner noticed irregular shopping patterns in your transactions history. The order exhibits data points that are correlated with potential fraudulent activity. We apologize if this disappoints you, however we do this for your protection against potential fraud. The transaction has been voided and the payment has been returned in full. Thank you, Brixton Baker Fraud Prevention Team
Response from BrixtonbakerOct 11, 2020
Hey Erjona Thank you for your follow-up with us on Trustpilot and I apologize your order was cancelled. Brixton Baker, Inc. employs a third-party internet security firm which reviews all incoming orders we receive and either approves them or declines them on our behalf. We, Customer Service, do not get the complete details as to why an order was cancelled nor do we have the ability to override the decision. Since the shipping address / billing information has been flagged, we cannot obtain insurance to ship to your shipping location. Due to this, our management will not allow us to ship any items out without insurance due to the value of the items we sell. Thank you and we apologize for any miscommunication on our behalf. Customer Care Team
Betty R.
I really love the great service l received a couple days before Christmas! The bag I ordered appeared to be lost in the mail but the customer service team worked all away up to Christmas Eve and located the bag just in time to be delivered the day before Christmas! Thank you for all your help! I love my bag!
Shannon L.
Buyer beware. All this company cares about is taking your money. I tried to return my purse for a refund as I wasn't happy with the quality upon receiving my order. They did everything they could do try and keep my money, even though I followed all of their very stringent return requirements. It's not worth it to risk doing business with shady businesses like Brixton baker.
Darrell R.
I purchased a Kate Spade handbag for my wife and I was really impressed by the service. The customer service was friendly and helpful! My wife was really happy I found the bag she desperately wanted! I will definitely be buying from them again!
Jessica M.
The service was great! It stated I would receive the baby bag in 7 days but it came a lot sooner! It is perfect for all my baby things!
Emily
I was searching for a spade kate bag that nobody else had but this website. I was skeptical so I contacted them and received an extremely quick response! When it arrived, I was extremely happy with what I received!
Brooke C.
Canceled 2 orders. First they said the bag I chose had a cut in it and that they couldn’t locate another, even though it said they had 2. The second time they canceled my order, for a different bag, because they said my transaction looked fraudulent. But now that bag says sold out. They are dishonest and the reality is they probably don’t have the inventory they lead customers to believe they do.
