The British Food DepotReviews of britishfooddepot.com

VERY BAD EXPERIENCE WITH THIS COMPANY !!! CUSTOMER SERVICE IS TOTALLY NON EXISTENT !!!!!!!!!!!!

My package arrived, I had one item missing (Christmas crackers). I contacted them and they said they will refund for the missing item. The chocolate bars, jaffa cakes and chocolate biscuits were all melted and stuck together. I contacted them again and sent photos and not heard a word from them. Waste of money and poor customer service.

I have ordered from them in past with no problem. However, my last order included 2 boxes of chocolates that were completely melted, hard candies stuck to wrappers and jars of marmite that were extremely warm. I sent an e mail on the day I received the products (which were packed very poorly for any kind of shipment, let alone one with perishable contents). To date I have emailed them 4 times in a week and a half with no response. They don’t have a phone number and there is no other way to contact them other than emails they don’t acknowledge. If orders arrive timely and in tact, there is not a problem. However, when something goes wrong, they are not to be found except at the receiving end of a credit card. I’ve spent a good bit of money with them and deserve better treatment. I no longer trust The British Food Depot.

Customer service is only available by email, NO PHONE, Sent several emails regarding my order never arriving. Absolute nightmare. Spent $ 100. with them and received nothing. Sent proof that my package was marked pending delivery March 25th. They then told me it had been delivered March 23rd. How it could have arrived 2 days before I was told the package been scheduled for delivery. I don't know.