The British Food DepotReviews of britishfooddepot.com

Ordered on December 28th and was given 2 options for shipping dates. I was ordering for an event and chose the one that would have my package delivered by overnight shipping on January 5th at a shipping cost of -$75. Nothing was showing up in any of my apps with any providers so on Jan 5th. I sent an email and a message through their website contact form. No response. Nothing on Monday 8th either so on Tuesday Jan 9th I opened a PayPal dispute and immediately escalated it as I no longer had the need for the items ordered. Within hours I miraculously get a notice they’re shipping the items. Clearly initiating the charge-back and dispute through PayPal triggered this but they didn’t even bother to read it was no longer needed as an order. To add to the stupidity of this all they shipped the day before a bad winter storm was supposed to hit the area BFD is located in. You’d think they’d take some extra precaution realizing there might be some delays… nah they just added 3 one-time ice packs to a shipment with 6 frozen items in it and figured that was good to go. This was my second order through them and my last. The first one was equally disastrous. There’s zero communications from these people. Zero attention to emails. Zero thought process. Health authorities should pay them a visit to inspect their shipping practices.

Finally received my order after 13 days with missing items, the box of $19.90 Scottish Shortbread came half broken, the pressed edges of 2 pasties were broken off. They obviously just threw everything into the box without packing them with care.

Ordered, what I thought and what the website represented, Coleman's products out of the UK. What I received were USA made products from Seven Nations Food Distributors out of Mt Vernon NY. Classic bait and switch. I've taken photos of the shipping order indicating Coleman's products and photos of the labels of the products I received in case they are requested. Spend your hard earned $ elsewhere with a more reputable business offering legitimate UK products.

Stop spamming me!

If I could give this company a negative number of stars, I would. I just received a box of Easter candy and one of the Lucozade cans inside the box had been crushed and had soaked into everything, turning it into a big, soggy, sticky, orange mess that was literally dripping when I picked it up. It wasn't UPS's fault. The fault lay with the careless packers in the warehouse who'd thrown everything in the box. There wasn't even a quality control sheet in there, for obvious reasons. When I contacted them with photos of the mess, they told me to return the damaged items. Really? You want me to somehow mail back the soggy, soaked cardboard and ruined candy in a magical, leakproof box? Give me a break! $100+ down the drain with no attempt by them to refund my money or give me rewards points towards my next purchase. This company shows ZERO ACCOUNTABILITY and the worst customer service I've ever encountered. I've spent so much money in the past buying their merchandise, wanting to support a small business. Lesson learned. Never again.

We ordered 8 easter eggs. 3 arrived broken. We have sent three emails and pictures. No response. Not recommended

I spent over $42.00 on items I never received. The items were sent to the wrong address, and when I informed them, they stopped responding to my email. I even asked them to send the items to the correct address, and no one has responded. It's been over 2 months, and I'm yet to get a refund or replace the items. I will have to dispute the charges through my creditor.

This company has a lot of bad reviews, and for very good reason! I ordered a good-sized box of Christmas chocolates, and was pleased to receive them pretty quickly. Unfortunately, upon opening them, I saw that many were very well past their sell-by date. The Galaxy bars, Aeros, and Yorkies were rock hard, dusty and white, and tasteless. The British Food Depot are selling stale old crap passed off as new. Never again will I order from them. They're scammers.