Brite Star Moving & StorageReviews of britestarmoving.com

"My move was handled with utmost care and efficiency by the team. I was impressed by their punctuality and communication. Everyone involved did an impressed job, deserving of special kudos. The delivery was quick, without any unnecessary delays. The team's efficiency in coordination and updates was appreciable. I am deeply grateful for their professional handling of everything."

The care they took with my belonging was commendable. Each items was secured perfectly, and the team's attitude was positive throughout. I'll surely hire them again.

We planned the move from AZ to Ohio. Bright Star told us delivery would be on Monday, July 22. After verifying the date of delivery, we schedule the drive east with family assisting and driving our second car. We got reservations at three hotels along the route. On Monday, July 22, we were told by the movers Bright Star is the broker, Rapid Express removed the furniture from the house, and then took it to a storage unit where it now sits until M&R Expedits Moving and Storage decides to pick it up and deliver it....maybe by August 15. We have been tricked, lied to, and I feel we're about to be victims of theft. We are older; we have medicine in our packed items, all our furniture, clothing, things we use for work... The moving industry needs regulations and oversight because this happens more often than not. I am an insurance investigator and have investigated dozens of these sleezy companies. I urge everyone to contact their state attorney generals and file a complaint. Urge your local politicians to push legislation to control this industry. This is organized crime..... I am going to push and be a giant pain in the ass to these people...fight back; the more voices the more this crime will be hard to ignore....

Movers showed up 13 hours late, then didn't finish until 11pm when the initial window was from 9-12. Then the items did not arrive for three weeks when they had told me it would be 3-4 days, and we were missing our desk, and several boxes of sentimental items. When the movers arrived we discovered that we had to sign another contract with another smaller company. We were pressed for time and did not have a choice. We have called several times but neither Brite Star or 365 Movers have been able to help. We paid 2500 for this move and are still missing 1500 worth of items and have no direct person to call to solve this issue. We were sent to a claims website to make a claim where it could take up to 120 days to resolve. This was a terrible experience, do not work with these people, they are frauds.

This company is great, caring helped move from fl to GA seamlessly!

I had a horrible experience with Brite Star Moving Company. Initially, they persuaded me to sign the contract with them by kind promises of assistance before the move. However, this turned out to be false as they ignored my calls for help continually. After signing, their service quality plummeted from 10 to ZERO. The pickup coordinator was incredibly rude, yelling at me multiple times due to her inability to grasp my frustration over the unexpected price increase. My contract estimated the cost at approximately $1,900, yet on moving day, the price surged by an additional $500. This was baffling because I was assured by the representative that the price would remain fixed unless I added more items to the shipment. Contrary to adding, I also removed two items, but the cost still escalated. They have proven to be dishonest, and I suspect fraudulent practices. Now, this is their tactic: I am about to expose them. They quote you one price, and then on moving day, the driver claims your furniture exceeded the allotted space, demanding additional payment to ship the remaining items because you have to pay for the extra space. The driver also throw in my face that it was only an estimate, and not the final cost. The final cost is not presented to you until pick up day. So, despite assurances that my price would remain fixed, it did not. Furthermore, even when I mention about customers saying this happened to them, they deflect blame onto the customers, claiming price increases are due to additional items being added, but it's all a lie. Read the customer review because this company is also not trustworthy just like the rests of them. If multiple customers report similar issues, it indicates a systemic problem. I anticipate they will use this defense against me also after this review is published. Also, read your contract thoroughly because AFTER YOU MAKE THE FIRST INIALLY PAYMENTD THIER IS NO REFUNDS, so I had no choice but to proceed with the service since I had already paid an $800 upfront fee. However, what struck me as odd was the representative's demeanor; it seemed as though she took pleasure in telling me this. Nice to get your business but afterward their true face is shown. So, now since I know how this company and other work, I am going to tell everyone about their deceitful practice. Without a doubt, this is a dreadful company.

This company is very misleading. My relative was told they would send their on truck, not a 3rd party to move her. They show up on the wrong date, a pitiful looking truck that looked like it was on its last leg, no identification and one (1) man and he was the driver! The inside was messed up around the roof line, her furniture surely would have been in danger of weather. The truck was not the size she had ordered, much smaller. She didn’t trust them so she refused to let the guy load her furniture, now they are refusing to refund her money she had paid because they say she broke her contract. THEY broke her contract by trying to send a piece of junk to move her from Ky to Florida. Beware of this company…they lie, lie. Their customer service girls hang up every time you try to call and explain. It’s pitiful that they would treat a 81year old woman like that when she is on social security and can’t afford to dish out any more money to get moved! It’s a disgrace! There is nothing bright about Bright Star Movers, quite the opposite!

Horrible company. Do not trust anything anyone says at this company.