Brite Star Moving & StorageReviews of britestarmoving.com

I had a positive experience with Brite Star Moving & Storage. The staff was friendly and organized, and my items arrive at my new place without any issues.

Moving with Brite Moving & Storage was straightforward and hassle-free. The team was professional and efficient, making the entire process less stressful.

Another shady broker company. Got a relatively cheap rate to move my stuff for one bedroom from California to the east coast. But I absolutely do not like being lied to and taken for a fool. Chris from Des Moines was my point of contact for this so called Brightstar Moving Company. Seemed like a nice guy at first, but could hear right through his sleazy salesman fake nice guy tone pretty quickly. He claimed and reassured me that Brightstar was a certified carrier company, as well as there being no hidden long carry fees that came at the last minute. Chris from Des Moines is a LIAR and a slimy sales man and i only went with this company because it was cheap and i was in a pinch. Lo and behold, the moving day came and like with all these shady movers, the guy running the show that day was a foreigner who could barely speak English. Some guy from eastern European background who almost seemed like they planted him there to intentionally be confusing and unintelligible when discussing the billing and contract of my move that day. Without delay they immediately charge me for long carry and then claim that if I tip them well they will waive the fee. It took me several minutes for me to understand what this guy was trying to tell me. We got into it for a bit because I thought he was trying to say he expected a tip after charging me $400 extra for long carry. When he was trying to tell me they would waive the fee if I tipped them well. They also came well past the time frame the lady on the phone gave us that day and we wasted hours waiting around for them to even give us a phone call as to when they’d be there. Really shady and dirty business practices to the say the least. Eventually i tip them $150 which they weren’t overly happy about but i guess it was still something. The one mover guy that did speak English was a decent guy but the older Eastern European guy was totally unprofessional and shady. Brightstar is not a real moving company. Just another broker company that employees sleazy slime bag salesmen who are dirty and desperate enough to lie to you to make their sales. Don’t recommend to with a real moving company even if it is more money.

Whatever you do, DO NOT USE THIS COMPANY!!! It all started with a google search when I was immediately bombarded with many moving companies. One of the emails was the following: Tuesday, 07/16/2024 Hello, this is Carlene with BRIGHT STAR MOVING & STORAGE AMERICA'S MOST TRUSTED MOVING COMPANY We are a 5-star A+ rated for moving service. We have been trying to get in touch with you , but unfortunately, we haven't been able to reach you. Are you still in need of a moving company? If yes, please do not hesitate to contact me either by phone 352-353-2037 or text. We are fully licensed and insured by the Department of Transportation. We are excited about the prospect of working with you and assisting you with your relocation. Thank you for considering us, and have a splendid day! Carlene Within minutes Carlene called and went on and on about how they were a family run business, she’s worked for them for 18 years and willing to offer me a free estimate. I explained I could only guess on what I had to move, very little furniture, mostly boxes and gave my best guess. She provided a great quote $1320, but, I had to confirm today. I asked what if I had a few more items, she told me not to worry I had 300 cubic feet and based on what I told her there would be plenty of room to add more items. By the way, the movers are brokers and don’t work for this company. A couple of days prior to the move I received a call from Dannie to reconfirm our items, my 2 twin beds with mattresses turned into 2 box springs, 2 bed frames 2 bed footboards, 2 bed headboards and 2 mattresses. They really get caught up in the number of pieces which I didn’t understand. My 2 dressers were now 3 because one had a mirror. I did add 20 small boxes, 1 gaming chair, 8 tote bags, a puppet house and barbie house. Dannie said she was going to have to re-do the quote, because I went from 35 pieces to 71, I asked why it mattered that I was told I had 300 cubic feet and Carlene told me there was still room on the truck. I also asked why Carlene listed items such as the beds as 2 pieces and now that number has grown to 10. My quote doubled and now they were charging me $2545.22, this increased the cubic feet to 531. I should have canceled at this point, but I was going to lose my deposit. When the movers arrived they packed all the smaller stuff in the truck, it looked to be about 6ft, by 5ft, nowhere near the 531 cubic feet. The movers said they reached 71 pieces, and it was based on whatever came first the number of pieces or cubic feet. They wouldn’t take the beds and dressers. They told us it would be an additional $2400.00, I forgot to mention they demanded we had to pay half the balance before they filled the truck and the remaining balance when they delivered our belongings. So at this point we are already out $1800.00. We told them they weren’t getting any more money, they dropped the price to $1400. We told them to deliver what they had. We were told the movers would give us a delivery date, they said someone would call, on the way out they hit and damaged a tree. I called Bright Star immediately, they told me once they delivered my belongings they would review the phone calls and case with management and would refund if needed. I called every day for a delivery date, no one at Bright Star could help me, I swear the extensions and numbers changed every day. I finally received a call 11 days after pick-up that they would be at my house in four hours. Who operates like this. I’ve been calling Bright Star every day since, I’ve been disconnected and transferred to lines that just ring and no one picks up. This company lied repeatedly to us, they claim to be professional, far from it, they are scammers. We were victims of theft.

If there was an option for negative rating, I would have picked that. They picked up my items a day late, they promised 7-9days delivery, 21 days later, there’s no update and no delivery. They were very quick to collect an upfront payment to hold the booking, afterwards, customer service has been unreachable, they keep passing me from line to line with no concrete feedback. If you want to move cross country, stay away from Bright Star Moving and its affiliates.

Hired Bright Star Moving for a move from GA to NJ $1440.50. Pickup day arrived a hour late. Parked in front of Extra Space Storage, got on elevator, walked about 25-30 feet. Put my boxes inside their box to charge me for supplies of $300 then charged me a Long Haul Fee of $300. I cussed, hollered and screamed and said that I was not paying any additional money. Mover said wrapping was not in my contract and it was. These people are liars. DO NOT USE THIS COMPANY!!!

This companies goes by many names including Broght star and brute star. These good reviews are a scam on here just like them. 3 weeks to deliver when promised 3 days. Damaged and or destroyed many things including my mattresses. Charged double what quoted when no extra space was used. They use 365 moving on Texas as a contract and they are scams as well. Rude and belligerent workers Stay far away both these companies should be shut down

Choosing their services was a fantastic decision. They responded promptly and worked cooperatively throughout the move. I value their efficient communication skills. I'll definitely be a repeat customer.