Jeff N in C.
Adding three watches is a clumsy process
My recent experience of adding three watches to my existing policy was quite frustrating at times. Your system does not easily allow for multiple items to be added at the same time. Also, your system often sends me an email stating that additional pictures (of the watch/item or receipt is still needed, even though I likely have already submitted it). The reason that your system automatically generates this type of email is not an adequate response. Instead, just fix that problem. Also, my recent purchase of two vintage watches in Seville, Spain was frustrating. The receipt from the watch store in our upscale hotel listed the items and the prices, but did not show my name. Subsequently, I did resubmit the receipt with a copy of the Amex receipt along with my Amex statement to insure proper cross reference. That finally did the trick. I am bracing/preparing myself for this clumsy and often frustrating process in the future unless you make the changes that I (and I am sure others) have brought to your attention.
Response from BriteCoAug 14, 2026
Jeff, Thank you for your detailed feedback. We’re sorry the process of adding multiple watches and submitting documentation was more frustrating than it should have been. We hear your concerns about duplicate requests and unnecessary steps, and we’re sharing them with our team as we work to improve the experience. The BriteCo Team