We got a postcard in the mail. Went on the zoom. He asked us to google a specific review (obviously it would be a good one) but I saw this review ...so I said, "when you asked us to look at reviews I saw..." and then immediately a screen came on that said THE HOST HAS REMOVED YOU! Note that he (Craig) asked us to google RSI vacations and not Brio. I would rate Zero stars if I could.
What a joke this company is! Don't waste your time. Listen to these reviews. A SCAM 100%
Response from BriovacationsNov 5, 2025
Dear Reviewer,
We believe there has been a misunderstanding. Brio Travels is a legitimate travel agency based in India, and we do not operate Zoom presentations, mail-out postcards, or vacation promotions like the ones you describe.
We have no offices, representatives, or programs outside India, and your review appears to be intended for another company with a similar name. Please verify the company details and contact Trustpilot if this review was posted in error.
– Team Brio Travels (India)
AT
Angel T.
It is a scam
It is a scam. You will never get your free cruise or voucher! No one ever answered the phone. We have been trying since June to reach them. We haven’t had a chance to try the vacation part of it, we just want our money back! Wonder how we get a class action suit against them?
PD
Paul D.
Complete scam
Complete scam. Vacation timeshare pretending to be a travel agency. All blind links to claim prizes. There are no gift certificates, free cruises, or refunds. Run!
DB
Donna B.
Scam vacation club
We received a postcard that appeared to be sponsored by The Travel Show offering a free cruise for attending a 90 minute Zoom presentation. Once on Zoom we were told we had to stay on camera, make eye contact and participate so they would know we were paying attention. If not we would be booted off without receiving the promotional gift. No call phone use either. They emphasized throughout that they were not selling time shares. Instead they were selling a lifetime travel member with Brio vacations. Same hard sell tactics and pressure. Needles to day we weren’t going to plunk down $10,000 on the spot. They pressured us, bringing in another sales person before finally accepting we weren’t going to buy. Although they promised we would get our cruise voucher. We did not. Total scam. They made tons of promises about saving money on luxury vacations, yet wouldn’t allow anyone to verify this. Although I’m glad we didn’t pay anything,it was still shady and a waste of time.
WR
We R F.
Definite NO-GO! I Hope I Help People I'm going to do a YouTube review too
I'm going to do a YouTube review on Brio, but this is a definite NO GO!
We received a flier postcard in the mail. We did their Zoom intro (90+ minutes with 4-5 other couples) and ultimately made the mistake of signing up.
In short, their website (and the Concierge too) does nothing other than get the exact same price from whatever cruise, etc. you are looking at, directly from that company's website. You're just jumping through Brio as a middle-man.
We are frequent cruise travelers and were duped into buying the membership. You have a 3 day 'right of recission' depending on your state. We did not get our login info until the end of the 3rd day (which was really day 5 with the weekend). Website and cruise line prices were identical. Called the Concierge, who they say gets the "best" deals. Price was exactly the same for 4 different cruises we picked. One we picked to compare was a cruise we were already booked on. Their price was $1500 more than we paid, but it did still match the current price and the cruise is 9 months off (plus you may or may not get the deals like free WiFi, booze, etc. which the cruise lines routinely offer. What I am saying is: pick a cruise from whatever cruise line. The cruise's website price and Brio's will be identical. When the Concierge was pushed for pricing info, the lady admitted it is just the same as the price on the website.
Their VRBO type places were actually more than the VRBO site for the identical place.
Brio Bucks: Your $50 a month fee converts to Brio bucks at 1 for 1, but only for places they allow. In addition, we discovered there is another fee, never mentioned except in the contract (page 2), and that is an Annual Servicing Fee of $299 a year.
They tout up to 15% back to you on cruise bookings after you cruise. Any idea how much cruising you'd have to do to get your initial $7300 to $15,000 back? And you'd need to pray they would still be in business.
We did send a letter within 3 days to cancel. We did not get a cancellation notice in a timely manner, about 5 days after Brio received it, and challenged the charge on our credit card. We presented a 3 page letter and 11 attachments to the credit card company supporting our case. The charge was cancelled.
Searches also show they have several State Attorney Generals pursuing litigation against them.
