BrioWe founded Brio Product Group to create fantastic products that promote the health and safety of our customers. We believe that all the products that we use and touch should be well designed and made to exceed your expectations. We focus on creating and improving products that we use every day by optimizing design, features and materials. These items with which we interact with the most, should serve to improve our life, health and safety. We enjoy creating and improving products for those who are looking for a great experience and exceptional value.
Brio (brio4life.com) has 733 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Showing 36 reviews with 1 star · Clear filters
ZACK H.
They billed me for two products. One exploded in my hand when I powered it on. They refuse to take the stuff back. Refuse to call. Do not trust them
Response from BrioJul 29, 2019
Hi Zack, I'm so sorry to hear about your experience with the trimmer! We have returned your emails and phone calls, we can send a return label immediately and process a refund. We hope to hear back from you soon. Regards, Torrie
Abhishek P.
I use to have a philips trimmer which was perfect. After watching Alpham videos I thought this will be as good as philips one but it’s average.
Response from BrioJul 11, 2019
Hi Abhishek, I'm so sorry to hear you weren't satisfied with the Beardscape! If there is anything we can help with, please reach out. Our email is [email protected] Thanks, Torrie
Patrick C.
The fact that I got this email asking about the service and product before I even got the product shows you just how slow their shipping and handling are.
Response from BrioJul 10, 2019
Hi Patrick, I'm so sorry that you haven't received your Beardscape! I wish you had reached out to our customer service team, we are always here to help! Your tracking shows your package delivered successfully so we had no way of knowing there was a problem. Please reach out to us so we can help you further - [email protected] Thanks, Torrie
Anonymous
It does not have sharp razors to give you a shave and clean effect. It’s only and only meant for mansacaping a beard... but I wouldn’t say the blades do such a good job at all. Other razors of companies can still work better.
Response from BrioJun 3, 2019
Hi there, I am so sorry to hear the blade wasn't sharp enough for you! It's very possible you have a defective blade. I would be more than happy to send a replacement blade out for you to try, please contact our customer service department - [email protected] Thanks! Torrie
Anthony T.
Still have not received what I ordered
Robert
No power adapter. Hurtful Beardscaping compared to a 20$ device. Bad returning policy, 40$ shipping for a 60$ device. 2/3 for returning cost.
Response from BrioApr 22, 2019
Hi Robert, We reached out to you via email but haven't heard back, it may have gone to your junk folder! Please contact us again so that we can talk about your trimmer. It sounds like you may have something going on with the alignment of your blade, and we'd be happy to fix that for you. We're always here to help and want to right this situation! Best, The Brio Team
David N.
Didn't get correct power plug. And they didn't want to send the correct one to me.
Response from BrioApr 18, 2019
Hi David, Thanks for the feedback. Our products are stored in warehouses in the UK, and by law we have to equip our products with UK power plugs to be able to store in the UK. We do ship to most EU countries but aren't able to provide the unique power plugs to each country so instead we created the charging cables to have a USB plug. Unfortunately, we do not have any adapters that we can send that would work for a EU power socket. You can use any wall adapter you have at home, it will work with the trimmer and won't cause any issues. Please feel free to contact us at [email protected] if you have any questions or other concerns! Best, The Brio Team
Quinton T.
Purchased Brio to take on trip and lost the charging stand. When I came back I sent an email asking how to purchase another and never received a response.
Response from BrioJan 17, 2019
Hi Quinton, I tried finding your email in our system but had no luck. We'd be happy to send you a new charging stand! Please email us at [email protected] so that we can get a new stand sent out to you as soon as possible! Best, The Brio Team