Stack42
Nice Scents But Better Options Out There
They have some nice scents and some are definitely stronger/last longer than others, but we do notice quite a fall off of smell after the first week so in order to keep a scent level, we constantly have to adjust the settings. The prices of the scents have also gone up about 10-20% in the past year and I'm barely getting 3 weeks out of a 500ml bottle running the machine 8 hours a day. Shipping is also $10 unless you order over $200. The machine has never completely worked properly and continues to have minor issues, but communication is sparse if at all and while they talk about their warranty, they seem to avoid you when trying to have it replaced and won't follow up unless you big them or post a review. I posted a review elsewhere and got a response on the review, but when I followed up directly, I have since been ignored. My recommendation is go somewhere else since all of these machines are virtually the same and frangrance prices are similar. All other HVAC diffusers also come with an app which Brilliant Scents do not and seem to have better customer service.