Brilliant ScentsReviews of brilliantscents.com

I wanted our home to have a consistent signature scent rather than constantly burning different candles. BrilliantScents has worked really well for that. The fragrance carries through the main living area, and I can control how noticeable it is by adjusting the diffuser rather than being stuck with one intensity. I've tried both fresher and warmer profiles and they actually feel distinct instead of being minor variations of the same perfume. My only advice would be to pay attention to the scent notes before ordering because personal preference matters a lot. Once you find one that matches your taste, the overall experience is excellent.

⚠️ People, do the math before you buy the Brilliant Scents LX1200 V2 promotion. The promotion makes it sound like you’re getting a $400 diffuser for FREE, but here’s what you’re actually agreeing to: * You must subscribe to one 200 mL bottle of oil every month for 24 months. * The subscription costs about $100 per month. Let’s break it down: * $100 × 24 months = $2,400 paid over the life of the agreement. * If the diffuser is truly worth $400, that’s only $16.67 per month ($400 ÷ 24). * The remaining over $83 per month is effectively being charged for a 200 mL bottle of oil. For comparison, the company has sold a 500 mL bottle for around $100, yet this promotion requires you to pay the same amount for only 200 mL each month. Before signing up, compare the regular product prices and calculate the total cost over the 24-month commitment. Don’t let the word “FREE” distract you from what you’re actually paying. Do your own research and make an informed decision before buying. I will love to share a screenshot of the customer service lady that I was talking to

My experience with Brillant Scents was disappointing. Unfortunately, the products caused more of a headache than they were worth—literally and figuratively. To make matters worse, the customer service representative I interacted with did not enhance the experience or reflect the level of care and professionalism I expected from the company. I don’t typically leave negative reviews, but I feel compelled to share this in hopes that it reaches someone in leadership who is willing to make the necessary improvements. Accountability, empathy, and a commitment to excellence should be the standard. Sadly, that was not my experience, and for that reason, I cannot recommend this company.

I ordered a LX 3000 V2 for my fitness franchise. They shipped me the incorrect one a LX 5000 a representative from the company called me to see if this mix up was ok and I did agree to the "upgrade" as they told me. I hired an electrician to install the diffuser on to my drop ceiling when he went to power it on it was dead. I emailed the company and they were responsive and walked me through some problem solving things. None worked. I sent a picture of the inside of the machine it had clearly been dropped all components where is disarray. I communicated this to the company and they sent me a label to send the non working machine back. I promptly mailed it back the next business day. I asked them if they needed all components as some were already mounted or just the non working machine the company said just the non working machine would be fine. Brilliant Scents then refused to mail me a replacement saying the company needed to inspect the non working machine and stropped communicating with me. I am out almost a 1000 dollars with no replacement machine being sent my way.

I see why they only give you 14 days to return. It takes you longer than that to figure out how to set it up. And the App doesn't work at all if your wifi is 5g. I purchased the 1200 sq version, not cheap, and it barely scents one room at the high level. After I looked closer at the reviews, they all look fake (less than 5 words). Hopefully I'm still within the credit card dispute date. DON'T waste your money.

I have to say I have never dealt with such rude "customer service" before in my whole life. I called multiple times and left two voicemails over four days in the hopes that I could get the red light on my machine fixed. In an attempt to catch their attention I emailed them and stated that I need help, or I would have to dispute it with my credit card company (which I could, but I was really saying that in the hopes someone would email me or call me back). When they finally did, the first thing this rude guy says is, "I got your email, sorry it took me two hours to call you back, before you dispute your charge". He then went on to say "we are a company of only six people everyone was on the phone. I bet you didn't read the user manual or watch the videos either did you"?! To which I said, "I don't know why you are being so incredibly rude, and yes I did watch your videos and read your 'PAMPHLET' which is all the instructions with the machine". Only then did the guy proceed to help me. Dude! Do not go with them for any products. Worst "customer service" ever! And guess what it's not my or anyone else's problem that you "only have 6 reps", I didn't know your company size, and even if I did…..still NOT my problem! And it wasn't one call over two hours it was multiple calls two voicemails and an email. Don't be so quick to believe positive reviews like I initially did.