Brilliant MicroschoolsReviews of brilliantmicroschools-brilliantgrades.com

This company is a total fraud, do not do business with them. I have been trying for weeks now to cancel my service. They will not honor the request and continue to charge me. I cancelled my credit card and apparently the bank will give them the new account information and they continue to charge. Their customer service is not helping, and they seem to have a business model of getting people signed up and then charging them forever, regardless of the customer's direction or whether they actually provide the tutoring. Please save yourself the trouble and do not do business with them.

My experience with admissions for the microschool was similar to that of a time share. It was easy to spot the dishonest aspects such as a fabricated sense of urgency. As you can imagine, that was cause for hesitation. After my conversation with the teacher (whom we really liked!), I asked to speak with someone outside of admissions to answer my questions. After a couple of back-and-forths, they stated: “You get handed over to our Parent Support Team once you secure the payment of your 1s month’s bill” along with other attempts at charging my credit card ending with: “may I go ahead and process your payment?” Basically, I needed to pay in order to speak with anyone other than my dishonest rep (RED FLAG). It finally concluded with him saying that my student’s spot would be auto-released unless I paid them right then. Being pressured into paying $500 for the opportunity to speak with someone who may or may not truthfully answer my simple questions is absurd, and I asked for his supervisor’s contact information (no response… RED FLAG). There is NO CONTACT INFO available anywhere besides the admissions dept (one phone number, one email… thats all, even for the tutoring portion). So I sent a message via Facebook. I received an email from the head of admissions, who said “typically, when a family remains unconvinced following extensive discussions with admissions and their prospective teacher, it usually means we are not a good fit for their needs.” (RED FLAG) I responded immediately, explaining that it wasn’t that I’m not convinced, its that I did not trust the admissions rep I was working with and wanted to be sure I was receiving correct information before we made the commitment. He responded stating, in a nutshell, they did/said nothing wrong and because I have questions at this point, I must not be a good fit for the school and they’ll close my file. (RED FLAG!). I asked for the contact information of his supervisor and again was met with no response. I have a few thoughts about these interactions… 1) If the school is what they claim, why the need for the high-pressure sales tactics? 2) I understand why he would be protective of his employee (been there), but I don’t understand why, when a concern is raised by a prospective parent, it was completely dismissed without any type of possible resolution. (Basically: “There’s zero chance we could have misspoke or done anything to make you feel that way… you’re the problem.”) 3) I suspect either there is no “parent support team” and/or the admissions reps are the parent support/administration of the microschool. 4) If there is an actual parent support/administration, and the admissions dept was blocking me from reaching them, I’d appreciate them reaching out to discuss this matter. Unfortunately, it likely won’t persuade me to give Brilliant Grades another try, however, I’d be happy to amend this review if this was one dept and not an accurate representation of the entire school/company. (Side note, if this review is still one star, despite any response(s) I may receive online, they did not reach out and/or the “parent support” doesn’t exist) 5) Thankfully, there are many virtual school options available to those of us who need/want something different for our children. If you’re like me, you’ve been let down by the public school system and are looking for a school to partner with your family in order to have the best education possible for your child(ren). Unfortunately, this is not it. We will move on to the next school on our list and I urge you to do the same.

So I am a mom with two special needs children. My my oldest child I decided to sacrifice and try a summer program so my child would not fall behind. I paid $400. Due to financial difficulties and husband health we will be displayed. Summer school should start June 12th. I reached out May 28th asking for a refund and sighting the reason. I was called and told I will not be given a refund. Is this legal 2? I need advise and help. Families please be aware of this place. Wish I could give a zero for this. Please if anyone can help to tell me if this is legal. I am so sad. Update 01-06-23 So I received an email and they basically said they don't care what my circumstances is, no refund. I could not have known but they don't care. It is a shame that this is allowed to happen. Said I confirmed and no matter what they will not refund. Yes they provided options but with at is happening he just can't do it. I my opinion and my feelings is that this is BS.

I tried this service to assist with my son falling behind during Covid -19 homeschooling. Initially my sons tutor Harper, put him at ease and seemed to be an asset to him being brought up to speed. However with her ultimately deciding to quit midway thru his sessions I should have seen the demise of this partnership. The next tutor Alana never seemed to fill the void that was left and a few sessions had to be rescheduled and not not received due to the unavailability of his tutors. In attempting to get a refund I was met with a run around and still to date a credit owed that was never paid out. This company does not honor their commitment to its customers and if this helps to make your decision to not choose this service, I’m happy I went thru the horror for you. Beware you’re not getting the service they suggest. Rather second hand video babysitting at cost. Would not recommend this company. UPDATE: After months of attempting to contact this company to broker my refund with no luck, once my review posted I received this as a response - Hi Tremayne, I read your review about Brilliant Grades. As you can see from our other reviews, our rack record is impeccable. Your review stands out as the only negative experience with Brilliant Grades so far. We strive for 100% satisfaction for all our families. So I'm very disappointed about how things ended. That said, I feel your review presents an unfair portrayal of how things transpired. We will be posting a public reply shortly with all details & interactions (including text messages, sessions conducted and amounts paid). If you prefer to discuss this in private please retract the review and let me know when to call you. Regards, Claudia I want a refund for services not rendered when tutors were unable to keep scheduled sessions and after not wanting to have yet another tutor fill in for tutors after they decide to quit this company. Harper left for a reason which she shared with my son and when she was unable to keep an appointment lies were told in the form of family emergency to cover her no longer working for them. A simple refund would have kept my opinion silent however a few sessions reimbursement was too much for this struggling company to part with I guess. Good luck with a rebuttal. Your name is and will forever be tarnished. Caveat Emptor! You’ve been warned. Beware of eloquent speech it speaks a forked tongue. Glad you’ve admitted sessions are owed and you have yet to reimburse me my fees. I can now pursue action in small claims court. The money was never the issue. I paid for services well in advance of fees owed. Mid stream to have my son switch once was bad enough but to ask to switch so far into to sessions again is not the way to tap in to a child’s trust of a tutor. Harper QUIT not to ever work for your company again and Alana was the best we had to accept under the circumstances of Harpers exit. By far she did not relate to my son on the same level as Harper. And then to present an ask to have yet another tutor step in with so few sessions left was far more than I planned to put my son thru. So yes I want a refund for the 3 sessions he did not receive from this crappy service you’re pushing as GREAT! I think not! I don’t want free sessions I want reimbursement for services not rendered. Do that instead of answering me only because I offered a negative review for your service.

Beware... they lie during their interview process. At first they tell you (in the ad and in the online videos they make you watch) that they will guarantee 15 hours a week minimum for you. When I interviewed with the next lady who wanted to explain salary structure and additional details to me, not only was she quite rude and unfriendly, but she told me this was NOT THE CASE. They can't guarantee anything. Do not waste your time with these people, they are liars. EDIT BASED ON REPLY: Your reply IS A WEAK AND PATHETIC EXCUSE FOR WHAT HAPPENED (not to mention the true nature of your business) AND DOES NOT EXCUSE THE INTERVIEWER'S POOR BEHAVIOR.