Brilliance New YorkReviews of brilliancenewyork.com

I ordered a curling iron from this company. When it arrived it was shipped in a used nespreso box and shipped from a residential address. The product was also very clearly used. There was damaged on the inside and outside packaging, product residue on the barrel, missing instructions, etc. I contacted Brilliance New York and they said they had mistakenly shipped out a returned item (which seems unlikely) and would send me a new one the next day with expedited shipping. This was 2 weeks ago. When I contacted them again earlier this week they said that they didn't have the item and would send me one from a different line. I then said I didn't want a different product and to just refund the money (something I had been asking for through this entire process but was constantly denied). They have now been ignoring that request for 4 days despite multiple messages. This company is a scam.

I purchased a curling wand and it exploded in my hair while I was using it. This item came with a "lifetime warranty" which is bogus because I was never able to reach anyone in that company despite my numerous telephone calls. I always receive the same automated message about them being busy "serving other customers". Even writing emails does not help. Nobody ever responds. I received one automated email two weeks later indicating that someone will be in touch with me in 24 hours but nobody every contacted me! This is a very irresponsible company and their products don't last!

This company followed through with their lifetime warranty. My iron stopped working properly after a few years & they replaced it with a new one. The only reason didn't give 5 stars is because they said the same iron was only available as a set with the curling iron, so I had to pay a charge for the set. They did give me a reduced price but I really didn't need the curling iron. I did buy it anyway because I love the straightening iron & excellent company who stood by their product. Definitely recommend.

I bought my first straightener by brilliance 12 yrs ago and it has never failed me until I dropped it and the iron broke. Just got 2 new ones and they are just like the one I bought back then. Thank you for quality straighteners!

Amazing. It's the best! I loved!!!

I first bought a flat iron from Brilliance New York in 2014! My iron lasted me almost a decade and my replacement was sent in less than a week! I’m super happy with my purchase and I am SO excited to use my new iron for another decade (:

Awesome love the Products from Spartanburg SC

Excellent product! My third time buying the 1.25 flat iron. Last one come in it’s original box and looks wonderful.