Brilliance Laser InksReviews of brilliancelaserinks.com

Initial customer support was great when the spray kept wiping off, however, after following their guidelines the product is still not working as advertised. I requested a refund/return and communication stopped.

Got the marking spray but it didn't work on aluminum with my 10 watt diode laser. The mark wiped off. I tried different speeds and power and even scuffing the surface.

I ordered your product to check if it might be an alternative to the current supplier (who had a 5 day lead time). Your website listed 48 hour shipping. Immediately upon placing the order (2-5 minutes later), I recieved an email that "there is a problem with your order" and I should contact UPS (shipping company). I sent an email (or maybe it was the website chat) stating order number and that the order should be canceled if it is already problematic, as I was not willing to immediately have to invest time in it. No response. Days later I recieved a notice form UPS that "something had gone wrong", but nothing to clarify delivery date. The 48 hour timeframe passed. I tried repeatedly to contact the shipper, and was unable. Specifically: number given on the email saying to contact them had changed, and the new number lead to repeated disconnections. (netto time wasted was over an hour). I recontacted your company via your webchat. Recieved instructions to wait until I was contacted by someone in shipping via email. This never happened. I now placed new order with the other company. I then contacted your company again, I believe it was day 7, as I could not track the package beyond Portugal with an "There is a delay" error.(I live in Austria and never had a package ship through Portugal before). Again apologies and an appeal to not refuse the package upon arrival. I agreed. On day 8 or 9 (I can't remember) I got a notice that the package had been delivered, no signing. Same day a very nice and apologetic letter from your company stating there will be a partial refund. Refund processed ($80?). Week later a bill from UPS for VAT+Customs+fees. In summary. The order was more expensive (almost double) even after refund than the EU competator and the only upside would have been the fast shipping that didn't happen. Something went wrong, which happens, and I understand that, but it makes it impossible to place repeat orders with confidence of execution. Now after sales: I am getting repeated emails asking for a review. Of the 4 emails, this is the first that has lead to a review. All other emails have taken me to your website upon clicking on a "star level" in the email. Also a huge time waster that eats up a lot of good will. Sadly your product will now sit on a shelf, and never be used, as it isn't enough to "try" for the fun of it, because there is no intention now to switch distributors due to the shipping problems. 48 hour shipping shouldn't be 8 days without status. Inquiries about this were answered very politely, but with the exception of the refund exchange, left me wondering if I was speaking to an AI.

My order is incomplete we order 8 cans and only recipe 4pz of your product