BrightStar CareReviews of brightstarcare.com

Too many call outs, poor communication, most did not know how to load dish washer, had to call to find out about no show, had a hard time getting them to understand how many days I wanted someone for transition to memory care. A flipper got burned/destroyed on the heating element in the dish washer and was never reimbursed for cost, although they said they would. The only thing that was really good was Irish.

Horrible company with no manners or thoughts for other residents. Rude and unhelpful and seem to be dead set to upset as many people as possible. Not professional at all. Rubbish rubbish rubbish

BrightStar in Columbus, Ohio, contracted through the Franklin County Office of Aging, is extremely unprofessional and disorganized. Their schedulers and management do not respond to emails, cannot maintain consistent coverage for the elderly, and frequently ignore calls from both employees and customers. Staff frequently complain about poor communication, and turnover is constant. The scheduling manager provides incorrect information, and the company fails to coordinate properly. In my experience, I was informed only two days before an aide was supposed to assist my 102-year-old grandmother that they had “ended the contract” and no one would be coming—yet the program manager later confirmed that a 30-day notice is required. Overall, BrightStar shows a complete lack of professionalism and respect for clients and staff. I strongly advise against using their services.

I would never trust BrightStar Care to provide quality care for ANYONE! Please do yourself or your family member a favor and choose another home health care agency. This is by far one of the worst home health care services I’ve ever encountered. This organization is unprofessional and incompetent. I contacted BrighterStar Care because I had a medical procedure scheduled in Louisville , and I was required by my physician to secure home health care for the first 1-2 days after surgery. First of all , scheduling this care with BrightStar was a logistical nightmare. What should have been a simplistic task inexplicably took two days due to incompetence on the part of the BrightStar Care staff. They honestly should change their name to DarkStar. I received multiple calls from them asking me to resend paperwork which had already been sent numerous times. I’m still unsure why the scheduling process was so complicated, but staff incompetence appeared to be a primary reason. Secondly, on the day of my scheduled care appointment, I unfortunately experienced a multitude of problems. First of all, my scheduled caregiver was a no show! After twenty frustrating minutes, I contacted. BrightStar, and, to their credit, they did apologize and sent over a replacement caregiver. This replacement caregiver was supposed to stay with me for 8 hours and help with my. post surgery recovery. Imagine my surprise when I fell asleep for an hour only to wake up and find my caregiver gone .. along with my pain medication. Adding to this nightmare, she also left the front door of my apartment unlocked.. leaving me unknowingly vulnerable, exposed, and in danger.An immediate call to BrightStar Care did nothing to remedy the situation. Their reaction can best be described as indifference, unfortunately. I’m writing this review to help other people who might make the mistake of hiring this horrible business, Do yourself and your loved ones a favor and AVOID THIS COMPANY AT ALL COSTS.

Very expensive and poor service. While many of the employees are caring, the company doesn’t care about their clients at all, only about getting more billable hours. They have left my father alone in bed on numerous occasions and done anything about staff failing to show up. Some of the staff are experienced and genuinely care about what they are doing but most staff, and there is a different one every day, are not briefed on the client or requisite tasks, come in late, leave early and are on the mobile phone half the time and when this feedback is given to the company they categorize you as being a client with an attitude. If you can find any other alternative I would take it, Brightstar is awful.

This dangerous company failed to show up three times for my elderly father in law. They didn’t even call to say they wouldn’t be there. They lied during the consultation and after the fact said service “was never guaranteed.”

Over promise and under deliver to people you were hired to care for. Expensive, dangerous and shameful. Stay away from this company

¡TENER CUIDADO! Si valora la salud y la seguridad de sus familiares mayores, NO confíe en BrightStarCare para brindarles servicios. Constantemente no se presentan y brindan la atención necesaria a su clientela vulnerable, poniendo literalmente en peligro vidas a través de sus malas prácticas comerciales.