Joanne D.
Brightmeds has great customer service.
Bright Meds is not a trustworthy company. I ordered from them once. The next month I DID NOT reorder. I sent an email as it is the only way to communicate. I received in return the message that once the package has left they cannot accept as a return. UPS states that they do NOT have the package. That only a ticket was created. Now I have to go to my credit card and dispute the charges. It’s a good thing I screenshotted everything! No communication with their customer, just send it out and don’t accept returns. I guess that is one way to make money!! On October 21st Brightmeds Senior Director of Customer Support, Lindsay Kendall reached out to me. Lindsay called and her customer service skills are stellar. I was able to receive a full refund and I returned the medications. With this level of customer support I feel that Brightmeds is an honest company that wants to support your weight loss journey!
Response from BrightmedsOct 22, 2024
Hi Joanne, Thank you for your feedback. We understand your concerns and would love the opportunity to clear things up. Our team was in touch with you via email yesterday, and we're happy to give you a call today to discuss further. As a monthly subscription service, your prescription refills automatically unless you opt to pause, cancel, or modify when the medical check in form comes. Once a shipping label is created, we’re unable to stop the package, but we’ve provided next steps for requesting a refund, and we’re more than happy to accommodate that for you. We’ll have someone from our team reach out to you today to assist. Thank you for your patience, and we’re here to help! Best Regards, The Brightmeds Team