Brightmeds is your dedicated wellness partner for weight management. Our mission is to transform healthcare accessibility through innovative Telehealth. We are driven by a belief that healthcare should be immediate, inclusive, and transparent.
Brightmeds (brightmeds.com) has 949 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
Also known as
brightmeds.com
Website
brightmeds.com
Category
Personal Care
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 84% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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All of the customer service representatives for this company have been fantastic. They respond to the emails in a timely manner and were able to answer all of my questions.
Response from BrightmedsJul 9, 2025
Hi Mindy!
Thank you so much for your kind words! We're thrilled to hear that our customer service team has been able to assist you promptly and effectively. Providing helpful, timely support is a top priority for us, and it's always rewarding to know our efforts are appreciated. If you ever need anything else, please don’t hesitate to reach out — we’re here for you!
Warmly,
The Brightmeds Team.
MA
Marcus
Kessa the Great.
The representative who I spoke with, Kessa, was amazing. I reached out because of difficulties with the website I was sent to. Kessa was as helpful as anyone I have ever dealt with. While speaking with her I could tell that she was smiling which made me feel as if I were her most important client of the day. I must admit that having dealt with other companies over the phone this was by far the most enjoyable experience ever. If I owned a business it would be people like Kessa that I would employ. She represents your company very well, and because of her I will be doing more business with your company and will tell my friends from the gym about your company. I hope if I need assistance on anything else it is Kessa who I will be dealing with.
Response from BrightmedsJul 8, 2025
Marcus, It’s clear you’ve been on a journey — and knowing we’ve played even a small part in that means everything. What you’re doing takes real commitment, and it doesn’t always get the recognition it deserves. You’ve trusted us with a part of your process, and that trust isn’t something we take lightly. Your story is exactly why we do what we do — not for praise, but to stand beside people like you who are showing up for themselves every day. You’re the reason this matters.
Thank you for inspiring us and many others by sharing this,
The Brightmeds Team.
RW
RW
Effective Medication, Exceptional Service — But Pricey
I started using BrightMeds to access tirzepatide, and I have to say — the results were impressive. The medication truly helped me lose weight in a steady, manageable way, and I felt more in control of my health than I have in a long time.
What really stood out beyond the medication itself was the outstanding customer service. The BrightMeds team was always responsive, professional, and supportive, which made the entire process feel more personal and trustworthy.
That said, the cost is definitely on the higher side. While I understand that quality service and convenience come at a price, it was ultimately a bit too expensive for me to continue long-term.
Response from BrightmedsJul 5, 2025
Hi there!
Your words really stayed with us. Knowing that we were able to support not just your progress, but also your sense of control over your health — that’s exactly why we’re here.
We completely understand your thoughts on cost. It’s something we’re constantly evaluating, because access and sustainability matter just as much as quality.
Thank you for giving us the chance to be part of your journey — even for a little while. You’ll always be welcome here.
From all of us,
The Brightmeds Team.
MA
Marc
Great communication
Great communication
Response from BrightmedsJul 5, 2025
Hi Marc,
Not everyone takes the time to notice good communication — the fact that you did says a lot about you. We see that, and we appreciate it more than you know.
Warmly,
The Brightmeds Team.
SM
Sonia M.
I highly recommend Brightmeds for all…
I highly recommend Brightmeds for all your anti-aging and peptide health needs.
I was impressed with the quality of care and professionalism. I signed up for NAD and the questionnaire I completed was thorough on my health and needs. It was immediately reviewed by one of their physicians. The Physician reached out asked if I had any questions or concerns. The physician prescribed the perfect dosage for my personal needs. Brightmeds immediately sent my NAD constituted with thorough instructions and the injection needles. They already had my next shipment scheduled so I never run out. Most companies I’ve looked at are not as thorough and therefore I completely trust this company!
Response from BrightmedsJul 2, 2025
Sonia, it’s truly rewarding to hear how well everything has come together for you. You clearly take your health seriously, and we’re proud to be part of that commitment. Our team works hard behind the scenes to make every detail count, and knowing it’s made a real impact for you makes it all worthwhile.
We’re here anytime you need us—your trust means everything.
Warmly,
The Brightmeds Team!
EH
Emily H.
Great Customer Service and treatments
Great Customer Service and treatments! Very responsive, and the medication arrives quickly. The ability to chat with your doctor is something other companies don't offer. Brightmeds is the Best! Thanks again Kim!
Response from BrightmedsJul 2, 2025
Hi Emily,
It’s amazing to hear how well everything is working out for you. You deserve a care experience that’s responsive, personal, and reliable—and we're so glad you’re getting exactly that with us. Kim and the rest of our team are here for you anytime you need support or have questions.
We truly value having you with us!
The Brightmeds Team.
TM
Terry M.
Very accommodating and pleasant!
Very easy to communicate with them. They were very accommodating and easy to work with.
Response from BrightmedsJun 30, 2025
Hi Terry,
It was a pleasure supporting your needs—collaboration felt natural from start to finish. We're always striving to make the process smooth and stress-free, so it's great to know that came through. Looking forward to next time!
Thank you for sharing this with us!
The Brightmeds Team.
GC
Gloria C.
Success is possible!
Brightmeds has helped me to achieve a goal I always felt was impossible. I have lost a total of 32 lbs. I still have a few to go but with the guidance and support of my doctor and the customer care team at Brightmeds it’s within reach. It’s so easy each month to complete the assessment and have the meds renewed and the team is very quick to respond to any concerns or questions that I have. I have been completely overwhelmed by my success. I look better but most of all I feel better. All thanks to the team at Brightmeds.
Response from BrightmedsJun 28, 2025
Gloria, reading this gave us chills—in the best way. Your journey, your determination, the way you're showing up for yourself—it’s powerful. We’re honored to be part of your corner, and even more thrilled to know you’re not just seeing the difference, but feeling it. You're closing in on your goal, and we’re here for every single step that’s left. Let’s keep breaking limits together.
Reading this gave us chills—in the best way. Your journey, your determination, the way you're showing up for yourself—it’s powerful. We’re honored to be part of your corner, and even more thrilled to know you’re not just seeing the difference, but feeling it. You're closing in on your goal, and we’re here for every single step that’s left. Let’s keep breaking limits together.
Walking the journey with you,
The Brightmeds Team.
