BrightmedsReviews of brightmeds.com

Response from BrightmedsDec 31, 2024

Hi Annamae, Thank you for your feedback. The email sent for the check-in process outlines our standard pricing, with the $150 offer noted as a first-month special during registration. Your order was processed because you completed the check-in form on 12/30, at which point it was sent to the doctor for review. Once approved, the updated prescription was sent to the pharmacy for processing and shipment to ensure timely delivery. We understand your concerns and have reviewed your communication with us. Your initial 2 emails were received outside of our business hours, which end at 8 PM EST. Our customer service team responded within a few hours of reopening the next day, handling inquiries in the order they were received. While we aim to resolve issues promptly, your initiation of a chargeback has limited our ability to process a refund or offer a discount directly. We have addressed your account-related concerns via email and encourage you to review that communication for further details. Kind regards, The Brightmeds Team

Response from BrightmedsOct 28, 2024

Hi Abril, Thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations. Please note that the treatment plan you are on differs from the one you referenced, which accounts for the price difference. We value your satisfaction and are reaching out directly to discuss this matter further and ensure you receive the best support on your wellness journey. Kind regards, The Brightmeds Team

Response from BrightmedsOct 15, 2024

Hi Henny, Thank you for sharing your experience. We're truly sorry to hear about the issue with your order, as we strive to ensure that every patient receives their medication without complications. While rare, when something like this does occur, we act swiftly to resolve it. In this case, we offered an immediate refund and cancelled your account at your request, but we could have expedited a replacement to ensure you received the medication as soon as possible. Our Director of Customer Experience will be in touch to ensure everything is resolved to your satisfaction. If you have any additional concerns or need further assistance, please don't hesitate to contact us. We're always here to help.

Response from BrightmedsOct 15, 2024

Hi Bob, we're sorry to hear about your reaction to tirzepatide. The vast majority of patients tolerate this medication well, but as with any drug, there may be cases of side effects. In such cases, it's important to consult with our medical team or your personal doctor for further guidance. Although we don’t offer a 100% satisfaction guarantee, we are deeply committed to supporting our patients and addressing concerns promptly. Our Director of Customer Experience will be reaching out to ensure we fully understand your concerns and help find a resolution that prioritizes your health and well-being. Please don't hesitate to reach out to us with any additional questions or concerns.

Response from BrightmedsMay 8, 2024

Hi Jim, the Brightmeds Quality Assurance team contacted you today and we appreciate you taking the time to share your feedback with our team. Instructions, communication with your doctor, and a direct phone number to talk to your care coordinator can be found in the patient portal: https://brightmeds.com/login We are currently in communication with you and fully committed to look into your situation and improving any reason that caused your experience to fall short of being excellent. We are grateful for the opportunity to serve you.