Brightmeds is your dedicated wellness partner for weight management. Our mission is to transform healthcare accessibility through innovative Telehealth. We are driven by a belief that healthcare should be immediate, inclusive, and transparent.
Brightmeds (brightmeds.com) has 949 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
Also known as
brightmeds.com
Website
brightmeds.com
Category
Personal Care
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 84% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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It has definitely curbed hunger. I have to remind myself I still have to eat. I’ve only taken one shot so far and it started suppressing my appetite immediately. The only issue is that I broke out into hives 2 days after taking the shot. I’m going to try again and see if I get hives again. If I do, support said they would help me decide where to go from there. Other than that, it’s been really good.
Response from BrightmedsSep 23, 2026
Thank you for sharing your experience! We’re glad to hear our support team has been available to help you navigate your concerns. Your well-being is important to us, so please continue to keep our team informed of any reactions or concerns as you move forward with your treatment.
TA
Tamara
Easy process and effective. Just a few bumps.
The order and approval process was simple. When i received approval I was also prescribed an anti nausea med which was included in the price. One surprise was that the doctor put in an order for blood work with a lab recommendation. I was told it needed to be done within the first month. I appreciate the concern but the cost if the blood work was another $200. However, the prescription was sent to the pharmacy and shipped even without the labs. I dont know yet if they will renew my prescription without the labs. I guess we'll find out as i didn't get them done. Received meds within a week of being approved. I did notice they only sent 10 syringes even though it was a 12 week supply. I've was able to get more myself so didnt contact them about that. I'll be curious to see if there is enough meds to last the 12 weeks with the monthly dosage increase. Ive taken 3 injections at the lowest dose and the first of 4 vials is nearly empty. Once I double then triple the dose, I dont see it being enough. Again, we'll see. As for results and side effects. Appetite is definitely down, I've lost 8lbs. Ive had only minor tummy discomfort. Over all pleased as long as the meds make the 3 months they are supposed to.
Response from BrightmedsSep 21, 2026
Thank you for taking the time to share such detailed feedback about your experience. We’re glad to hear that the approval and ordering process was smooth, your medication arrived promptly, and that you’ve already noticed a decrease in appetite and progress.
Regarding the lab work, while the first order can be sent without completing the requested labs, lab work is necessary to continue treatment and is why it was requested by the provider. We understand that the additional cost can be a consideration, and we encourage you to reach out to our support team if you have any questions about your treatment or subscription.
If you have any further questions about your medication, supply, syringes, subscription, or treatment plan, our support team is happy to assist through our available support channels. We appreciate your feedback and are glad to have you with Brightmeds!
CA
Carrie A.
Smooth, informative service
The intake process was very smooth, informative and thorough. I have received one of the three medications so far, but no news on the other two. Also it would be super helpful to obtain the dose with the medication (NAD) because I’m having a hard time finding it.
Response from BrightmedsSep 23, 2026
Thank you for sharing your experience! We’re glad to hear that you found the intake process smooth, informative, and thorough. We understand your concerns regarding the remaining medications and the dosing information for NAD. Unfortunately, we were unable to locate your account or order details to provide more specific information at this time.
If you ever need assistance with your orders, medications, or dosing information, please reach out to our customer support team directly. We’ll be happy to look into it and provide any information we can. We appreciate your feedback and your choosing Brightmeds!
JB
Jessi B.
Quick reply.
Quick reply.
Response from BrightmedsSep 20, 2026
Thank you for sharing your feedback! We’re glad to hear you received a quick response from our team. We appreciate you choosing Brightmeds and look forward to continuing to provide you with helpful and responsive service!
MA
Marie
Doctor contact was ify
The price was $299 a month. I had been on GLP1 for a year and a half but stopped seeing movement for the last 9 months. I kept asking questions, filled out the monthly form saying I wasn't losing, explained my diet, but never got a real response, just that my meds were being shipped. Then there was an issue with my card being expired. I updated it and waited. I reached out a week later asking what the hold up was and it took a few days to get a response. I decided to just cancel my subscription and the next day the payment was processed. I reached out again and I did get it refunded. I decided to try another company at half the price.
Response from BrightmedsSep 23, 2026
Thank you for taking the time to share your experience. After reviewing your account and your communication with our customer support team, we confirmed that we missed following up on your request to receive additional information from your doctor. We appreciate you bringing this to our attention, as it allows us to identify where we fell short and take steps to ensure this does not happen again in the future.
After you contacted us regarding your refund, our team reviewed your account and investigated the concerns you raised. Following our review, we attempted to reach out to you directly to provide additional clarification, but unfortunately, we were unable to get in contact with you.
We understand your decision to explore another option, and if you ever decide to return to Brightmeds, we would be happy to help. We appreciate you bringing your experience to our attention and wish you all the best moving forward.
BS
Brick S.
They were great for 13 months and then…
Update. They took care of this issue. it should not have taken this long. Maybe they are just busy but they have too much reliance on bots to do their work and do not appear to check their emails often enough.
They were great for 13 months and then screwed the pooch. They increased prices and were a month early asking for medical form for next prescription. I told them no, too early, too expensive and cancelled membership. I did this for literally dozens of texts and emails. They never answered any phone calls. Only one email response acknowledging they would cancel but their robot emails continued. They charged my card without consent after my numerous cancellations and I had to get a new card.
Response from BrightmedsSep 5, 2026
Hi Brick,
Thank you for taking the time to share your experience, and we appreciate you updating your review to reflect that we ultimately resolved the issue. We understand your frustration with the timing and communication challenges. We take this feedback seriously and are always working to improve our response times and ensure our communication is handled as efficiently and thoughtfully as possible.
We’re glad we were able to resolve the issue, and if you ever need assistance in the future, we’re here to help!
- The Brightmeds Team
AA
Armine A.
Wonderful service
Wonderful service. I really appreciate the home delivery and also attention to individual side effects.
I am wondering if there could be a clearly stated on the script the number of units to inject. This has happened twice with a new pharmacy Quaker. The vial was standard with no indication as to specific dosage for me. Thanks for considering this.
Response from BrightmedsAug 25, 2026
Hi Armine,
We're over here smiling from ear to ear reading this! 😊 Thank you for trusting us and for taking the time to share your experience. We're so happy our home delivery and side effect care have been helpful for you. And we genuinely appreciate your honesty about the dosing labels—it's feedback like this that makes us better. We're already on it with our pharmacy team! In the meantime, please don't hesitate to reach out to us anytime for dosage instructions—we're always here to help. You're so appreciated, and we're honored to be part of your journey!
- The Brightmeds Team
JO
Joe
Initial results were great but recently…
Initial results were great but recently have been stuck at the same weight for months.
Response from BrightmedsAug 22, 2026
Hi Joe,
We appreciate your honest feedback. It's wonderful to hear about your strong initial results, and we understand that a plateau can be challenging. Please remember that as a Brightmeds patient, you have access to a dedicated physician who can review your progress and provide personalized recommendations.
We encourage you to connect with them—they're here to help you move forward. We're here to support you!
- The Brightmeds Team
