brighthousefinancial.comReviews of brighthousefinancial.com

I have two annuities with Brighthouse Financial, worth over a hundred thousand dollars together. I am more concerned about online security breeches, having experienced several, than I am about receiving paper documents. Given that my mailbox is not located out on the street, I choose to get my quarterly statements via snail mail. So tell me... what sort of idiot mails sensitive financial information in an OPEN ENVELOPE???? No, neither envelope was opened or damaged in transit. They were never sealed to begin with! It's lucky the forms got all the way here without falling out! My personal information, policy numbers, address, and balances were all right there for anyone who felt like taking a look, and for all I know, someone did. How hard is it to moisten the envelope and close it? Hard to believe anyone would be that careless. I'm sorry I trusted them with my investments. I suggest you don't.

THE ABSOLUTE WORST CUSTOMER SERVICE!

Horrible life insurance quote experience.

Terrible customer service No option for CC payment or for bank wire. They accept only checks. Needed to wait 30 min on the line until managed to speak with an agent. The agent was rude.

I just spoke to Arafat who kindly and patiently answered my questions about my account. He also carefully spelled out the names of the associated websites so that I could further access information. I was very appreciative of this.

Since July 2022, and it is now December 2022 we have tried to have the Custodial ownership for an annuity changed from Merrill Lynch Edge back to myself. To this day December 6, 2022 it still hasn't happened. So many days waiting on the phone and time after time instructions have been given and we have done whatever was required of us but nothing is changed. We then have to call again and the annuity agent on the other end gives us more instructions. Subsequently, Brighthouse Financial and Merrill Lynch Edge point the finger at each other for the lack of completing this change. If i were asked to recommend either of these companies I would give them the lowest recommendation possible. These companies just want your money and do nothing to earn it.

The representative I spoke to was very knowledgeable, congenial and honest. I could not get your website to co-operate and ARAFAT walked me through it and answered all my questions.

I hope this is the correct location to leave a review for BrightHouse Financial. I have Windows 11 and it seems like BING tries to take over every operation. I had received a notice from BrightHouse regarding my account. I was not familiar with some of the requirements of that account. I called but none of the pre-programmed responses fit my question. I was able to get a representative on the line rather quickly. I was not aware of several account nuances. A representative, ARAFAT, was very helpful explaining the differences in the account. Additionally, he took care of an item that needed attention. I was well satisfied with the telephone experience with the representative and his knowledge of the situation.