Brighter Image LabReviews of brighterimagelab.com

Horrible company. Mine turned yellow in England so I wasn't going to be there for return time. While under factory warranty. I did purchase the extra years. So when I got back to states I sent them in and they came with a factory flaw. I called the said since I didn't send them in time. I just used my warranty. So the set I get back has flaws and they refuse and want to charge me again. Worst company ever Michelle should be fired she hung up on me for saying I will leave a review if this isn't fixed. Not a threat a promise. Do not use them at all. So many other options scam artists in office. UPDATE they just "Michelle" told me I violated their terms and conditions by leaving an honest review lol. Really well I guess you should take care of your customers. They won't work with me anymore well you weren't and that was the problem. Again scam scam scam 2k dollars plus warranty and treated like dirt. 👍🏻

A friendly advice. It's impossible to get a good impression of your teeth unless you're a dentist or a dental tech. Chances are you wont have a good fit. So the price will just go higher if you keep failing to get a good impression. Once they send you the impression kit, you're bound to pay the entire fee, so however you look at it, I would say more than 90% of customers will be screwed.

Took a year and 3 impression kits later to get a product that doesn’t fit my upper teeth and cracked in half trying to make them fit my upper teeth. Rude people that KNOW they have you over a barrel because NO REFUNDS means NO REFUNDS. That policy gives them complete autonomy and as I already shared they KNOW it. So what that you paid to expedite your vaneers. Thats simply and ONLY an opportunity for them to make a little extra cash. Texas AG NEEDS TO BE ASSIGNED THIS COMPANYS BLATENT AND INTENDED DISREGARD OF ACCOUNTABILITY AND MISREPRESENTATION.

I got my venners and the fit is perfect but they look so fake the money all us people been spending on this product they should be making sure they look more real I'm not even going thru this with them but I don't suggest this product at all if you want some really good clip on venners that looks like your real teeth go with insta smile the worse thing I ever did was went with a different company so now I'm stuck with a 2000 dollar product I don't even like shame on them for promising people a great new smile and they give them this product which sucks

Terrible, random customer service very rude, they get your money then play games ,and Zoe is horrible as a rep ,when you have repair issues they change pricing ,or completely refuse to do service under their warranty still try to charge.

Be sure and read the terms and conditions before you order from them. There are NO guarantees and zero chance of refund. There can be all kinds of "additional fees" that will be above what you agree to pay. I was considering purchasing the veneers until I read all the if, and, and buts!

I have had the absolute worst experience with brighter image lab. They stole 2,000 dollars from me as my account is paid in full and I never received my veneers. The customer service department will not even take calls. I am only told that they have a NO RETURN POLICY... However I HAVE NEVER EVEN RECEIVED TGE PRODUCT. I AM TREATED SO DISGUSTIGLY RUDE BY THE ONE PERSON EHO WILL ANSWER THE PHONE ONLY TO GIVE YOU AN EMAIL ADDRESS THAT CLAIMS TO BE CUSTOMER SERVICE THAT KICKS BACK AN EMAIL AGAIN WITH WE HAVE A NO RETURN POLICY. THIS IS ABSOLUTELY CRIMINAL. THERE ARE LAWS THAT PROTECT THE CONSUMER SI BEST BELIEVE THERE IS A LAW SUIT BEING FILED AGAINST BRIGHTER IMAGE LAB. DO NOT ATTEMPT TO GIVE THIS FAKE COMPANY YOUR MONEY,YOU WILL BE SO SORRY. I PROMISE. IM BESIDE MYSELF. WORST EXPERIENCE OF MY LIFE.

I spent $2400 on an upper and lower veneer. I also purchased the 2 year extended warranty. After one year of occasional use the bottom veneer snapped in half. I was shocked since I work from home and only wear these occasionally when I go out. I contacted BIL and initiated my warrant claim. I followed directions and sent the broken veneer back. I was then informed I needed to pay another $199 to process my warranty. After paying $2400 and buying an extended warranty you think they would send me a new veneer. Nope. They would rather extort the customer for more money. BIL is unethical, shady and their product is junk. They lack integrity and do NOT stand behind their product. I sincerely wish I never wasted my money.