Brighter Image LabReviews of brighterimagelab.com

I received the bil veneer mould KIT in 2020. I needed to pay half upfront at the cost around $871.00 Unfortunately, my husband became ill for many months, passed away and I was left now with finances changing quite a bit. In 2021, I phoned to ask if I could finance the remaining $700 balance and was told I could not do that. The audacity how such to take your $ and think it’s proper, ethical and moral to keep it; although they have performed NO service for you. I called a couple weeks ago and the person couldn’t answer me given it was a weekend re: refund or solution to call on a weekday. I phoned today and got Michele, (817) 509-2566 who right away chirped dismissively … “We don’t give refunds or credits”, but let me see what we can do and placed me on hold. She returned telling me there was no alternative because it was past 12 months. She was very obnoxious. I remember how they were super kind upon accepting my money. I am a disabled 62 y/o. As far as I am concerned, they are thieves. I should’ve been credited MY money back when they refused the financing for the balance. Subtracting the cost of the veneer kit. Or, upon “closing the account” as she stated. Again, I am NOT requesting credit or refund for any SERVICE PERFORMED!

Parsley, the veneers they make stain easily don’t brush them with a toothbrush because that will be basically the end for you they get where in tear very easily forget what they said about what you can do, but you cannot do you cannot eat with them in your mouth without looking embarrassed let’s see the Customer Service forget about it are the most I don’t know who the F#ck Dess, but the women are borderline rude and they speak to you as if they already know you which is the weird part they try to come off fake professional, but they’re dumb rude these veneers can last you for years and years and years bull!!! try one to five years tops before the where in tear starts to actually become real in your mouth. Long story short I just save your money and get DENTAL IMPLANT’s on the money that you’re spending on these dentures could be money that you could be actually saving for actual implants or at least a good down payment for them, but in my experience with them, I wouldn’t save your money!!!! You have been warned!!!! And because I know that you’re reading this, with a smug look on your face, I got, every penny back!!! Everyone just know that thank you BANK OF AMERICA 😇❤️

Please check with the Better Business Bureau. The company has a 3.2 out of 5. Has a F with BBB and has had 68 complaints 17 of them within the last year. Please dont get scammed we all work really hard for our money.

I would give them a zero. My husband and I both order both upper and lower veneers. 2 sets. We paid extra for expedited service. Our orders came. Both of mine were there but the uppers were for someone elses mouth. My husband only got an upper his bottom was missing and the upper was to someone elses mouth. Weeks later the new order came for him and AGAIN the bottom is missing. They refuse to talk to us and will only let us email them because me talking to my husband in the background of the phone call made the girl say I was hollering at her and hurt her feelings when I wasnt even talking to her. Now we tried to call and are.told no you signed.for them and you got them when in fact we only got half our order for the 2nd time. Mine still has to be returned and I'm afraid we wont get that one back either. DO NOT GIVE THEM YOUR MONEY. THEY TAKE YOUR MONEY AND DO NOT SEND WHAT THEY PROMISED.

I can't believe the terrible experience I've had with the impression system! They made me wait for ages, and when I finally got my $2500 upper and lower veneers back, they were in horrible condition. The bottom was cracked and the veneers were falling off. And get this: they actually told me to use DENTURE BOND to keep them in place. What a joke! To make matters worse, there were two burn marks on them, like they heated them up way too much or something. When I asked for a replacement, they had the nerve to tell me to send them back again! Like I should be the one inconvenienced for their mistakes. I sent them photo after photo, and they still did nothing. Let me tell you all, don't waste your money on their 3D printed veneers. There are pop-on veneers online that sell for HALF the cost and are way better quality. You won't even get to speak to someone in person, you're stuck with just emails and online chats. They are ripping people off with their cheap products and outrageous prices. I've been back and forth with them so many times, and they just won't do anything. If anyone else is having issues, let's band together and start a CLASS ACTION LAWSUIT against these scammers! We're paying $2400, and there shouldn't be ANY issues, especially when they're just printing plastic. Leave your reviews to warn others and keep them from stealing your hard-earned money. It's absurd for them to expect us to send back their faulty veneers after waiting THREE MONTHS for them. This is unacceptable!

Please DO NOT WASTE YOUR TIME AND MONEY. Read all the 1 bad star reviews before anything. Believe me I have been burned by this company. I do not care how many good reviews they have. They hold a policy with no refund. Customer service will hang the phone up on you.. went through 3 sets of impression kits with none of them being approved. A very slow process and when questioning them they seem to give only exusses. They find a way to scam you. Just reported them to the BBB. They will get your money. And you will be out your investment. Trust me STAY AWAY.

This company is a scam.they lock you into a financeing agreement and send you nonthing.i will be sueing them and putting adds online and YouTube.i have the money just to get them done at a dentist.i should have just done it .we can stop them if you just put reviews on here.there main seorce for advertisements is youtube.all these fake reviews in here.they kept telling me that my order is on hold and but they keep taking the payment.yall can have that week ass 2400 you stole but hope you been saving your money cause I will get you to stop hurting people.please people don't buy from them you will be extremely hurt and let down.there is also banks and programs that will help you get real veeners.everything to good to be true usually is.

DO NOT BUY FROM THIS COMPANY. THEY ARE THIEVES! My first experience was awesome. But my second is horrible. My arches broke the first hour I had them. They were in several pieces, discolored and unwearable within 2 weeks. These thieves are sending out cheap plastic crap and charging thousands. Then they hide behind this stupid contract saying you can’t complain. Listen...I took out a loan of $1000 to buy a new set of arches. When I sent my arches back under warranty they denied me because I swallowed a small piece and didn’t dig through my feces to send back a complete set. I still have to pay my loan back but I have nothing to show for it! they didn't even return the broken, crappy ones...NOTHING! The woman calling herself "Michelle" or "Shelley" she's a piece of work! Snotty, Rude, condescending, ZERO compassion. I would never in a million years let her work for my company! SERIOUSLY...BUY SOMEWHERE ELSE. This company should be class-action sued and put out of the rip-off business!!!